Clinical Care Coordinator

Position Summary

Provide follow-up behavioral health care coordination services and case management to employees of CSX and their families. The Clinical Care Coordinator works with the caller and/or client to monitor symptoms and functioning while coordinating post-crisis care with existing providers or linking the client to new providers. The CSX Clinician provides clinical support, crisis intervention, case management, and follow-up services to individuals navigating personal, professional, and emotional challenges. This position focuses on ensuring individuals receive timely assistance, appropriate resources, and continued support based on their unique needs.

Essential Functions:

1. Identifies cases requiring follow-up and assists in the assignment of those cases to a care coordination clinician .

2. Maintains contact with individuals to coordinate care.

3. Ongoing assessment of mental health symptomology, including suicidal thoughts/behaviors and substance use.

4. Ensures all follow-up and outcome documentation is completed for all cases.

5. Participate in regular team meetings and individual supervision for case consultations

6. Provides training and ongoing support to clinical staff on follow-up procedures

7. Provides feedback on follow-up systems and works with Follow-Up Programs manager to enhance follow-up procedures.

8. Provides protocol support, live call assistance and case consultation to clinical staff. Care Coordination Clinician Job Description 2

9. Reviews cases as part of Quality Program and to provide supportive feedback to clinical staff.

10. Participates in on-site critical incident requests

11. Will handle inbound call duties across follow-up accounts as needed

12. Performs other job-related duties as assigned by a manager.

Education, Experience and Skills Required:

1. Master’s Degree in Social Work, Psychology, Counseling-Licensed or pursuing license preferred.

2. One year of clinical experience preferred.

3. Strong service coordination and team building skills.

4. Applied Suicide Intervention Skills Training-Required-can be coordinated upon hire

5. Working knowledge of the St. Louis Area Mental Health Network, the Crisis Intervention Model and the DSM-V.

6. Thorough clinical assessment skills.

7. Ability to learn and adhere to multiple protocols.

8. Excellent customer service skills.

9. Ability to use computer system and talk on phone while typing.

10. Strong verbal, written and interpersonal skills.

Working Conditions/Environment:

1. This is a remote/work from home position.

2. Must have adequate and confidential space to work.

3. Position uses various platforms such as conference calls, messaging, email for communication with team.

4. Must be able to work one weekend shift per week.

5. Must be flexible with shift, willing to move hours, work weekends and overtime as needed to ensure follow-up is completed

6. Some travel may be required

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.