Overnight Customer Experience Representative - Boston Logan Airport

This position is located at Boston Logan Airport (BOS) – 15 Transportation Way Boston, MA 02128. The pay for this position starts at $21.46 per hour, with average monthly bonuses of $100 to $300. A $2.00 per hour shift differential is added for hours worked from 7:00pm to 5:00am, bringing the hourly rate to $23.46 during those hours. Benefits Paid time off Consistent full‑time 40‑hour per week schedule Employee discount Retirement savings plan including 401k with matching profit‑sharing Health insurance Life insurance Dental insurance Vision insurance Training and development Schedules Available Tuesday – Saturday: 10:00pm–7:00am Tuesday – Saturday: 6:00pm–3:00am Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist in assessing the condition of the rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training Perform miscellaneous and backup duties and job‑related duties as assigned Qualifications Must be at least 18 years of age Must be authorized to work in the United States and not require work‑authorization sponsorship by the company for this position now or in the future Must have a high school diploma or GED Must have at least 6 months of prior customer service experience Must have a valid driver’s license with no more than two moving violations and/or at‑fault accidents on the driving record in the past three years No drug or alcohol related conviction on driving record in the past five years Equal Opportunity Employer / Disability / Veterans #J-18808-Ljbffr