Customer Service Agent

Join to apply for the Customer Service Agent role at Cape Air Join to apply for the Customer Service Agent role at Cape Air Get AI-powered advice on this job and more exclusive features. This range is provided by Cape Air. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $18.00/hr SUMMARY: This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. PRIMARY RESPONSIBILITIES: Check in passengers and baggage using Cape Air’s reservation system Make passenger reservations and rebook flights Make boarding announcements Provide extra assistance to passengers with special needs Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station Share information with pilots/ramp/operations using radio communications Organize ticket and cash reports Handle delayed or missing baggage and process claims Assure compliance with FAA and airport security procedures Additional duties as assigned QUALIFICATIONS: Airline work experience preferred Airline reservation system experience preferred Must be at least 18 years old Must hold a high school diploma or equivalent Must have valid US drivers license Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at Cape Air by 2x Sign in to set job alerts for “Customer Service Representative” roles. Coordinator, Airport Customer Experience Compliance Call Center Reservations Agent Encore Boston Harbor Call Center Reservations Agent Encore Boston Harbor Member and Visitor Services Representative, Full-Time Call Center Guest Service Attendant Encore Boston Harbor Remote Customer Support Rep - $60-$70k (SaaS Support, CRM) Boston, MA $60,000.00-$80,000.00 3 weeks ago Customer Service Representative, Boston (BOS) - Part Time Boston, MA $50,000.00-$57,000.00 4 days ago Core Crew (Front Desk & Sales) - Fenway, MA Customer Service Representative-$1,000 Sign on Bonus (Work from Home) Client Services Representative Customer Experience Coordinator (Part Time) - Boston, MA Customer Experience Coordinator - Peabody, MA Cambridge, MA $48,000.00-$54,000.00 3 days ago Customer Service Representative - Lab 9:30am-6pm Customer Service Representative-$1,000 Sign on Bonus We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr