Office Specialist I

Office Specialist I

Under the supervision of the Office Manager, the Office Specialist I will be responsible for the on-site supervision and organization of the Urbana Health and Wellness Center facilities, services, programs, and events while serving as the main point of contact and staff member in charge in the absence of a full-time coordinator providing oversight for leadership to hourly staff.

Duties

Facilities Management

• Assists with disseminating and promoting UPD program information, directs public to proper locations, educates users of potential opportunities and services available; provides general facility use instructions; enforces facility policies and procedure; observe guest use and inform supervisors of improper facility and equipment use.
• Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
• Answers telephones; provides callers with accurate information transfer calls to appropriate parties and/or takes messages.
• Processes memberships, scholarships, and registration.
• Flexibility to work holidays and weekends when necessary.
• Demonstrates knowledge of applicable safety practices and procedures, with the ability to take proper precautions and assure safety of self, co- workers, volunteers, and general public.
• Completes set-ups and teardowns for programs, rentals, meetings, and events.
• Identifies and seeks to solves problems as they arise. Knowledge to defer when necessary.
• Act quickly, calmly, and appropriately in emergency situations.
• Performs other duties as assigned.

October 10, 2025 Personnel

• Promotes a team atmosphere.
• Support to the regular operations of the Health and Wellness Center, including during holidays, weekends, and evenings when needed or as assigned.
• Maintains accurate records and writes reports as required.
• Shows initiative in all aspects of work, setting a positive example.
• Performs other duties as assigned.

Communication

• Ensures quality visit to the Urbana Health and Wellness Center guests by receiving and greeting individuals and professionally assisting them as needed.
• Communicates effectively, both orally and in writing.
• Understands and works from written and oral instructions.
• Enforces Park District rules and regulations.
• Participates in all staff meetings and serves on committees as directed.
• Notifies proper personnel or vendors for damaged property.

Finance

• Processes transactions and controls daily use revenues by collecting correct fees for daily admissions, activity registrations, facility reservations, and merchandise.
• Ability to prepare daily deposits per District procedure.
• Assists in development and operations of program budget.
• Monitors equipment and supplies and notifies facility coordinator of any purchases needed.
• Maintains records as required or directed.

Qualifications

• Associates degree or a minimum of 1-2 years of experience.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to develop and maintain cooperative and effective working relationships with staff, public, and event partners.
• Experience with staff and volunteers.
• Must be available for evening shifts until 9 p.m. on weekdays.
• Prior customer service experience.
• Certification in First Aid/CPR/AED or have ability to complete within six (6) months of hiring is required
• Must be willing and able to improve skills and skill areas.
• Valid State of Illinois driver's license required.

Physical Effort and Working Environment

The incumbent performs the majority of duties by standing for long periods while bending, kneeling, lifting, carrying, or moving supplies and equipment. This position requires the ability to physically perform the essential duties of the position, including exerting sustained physical effort, bending, reaching-including overhead, crouching/kneeling, climbing, standing/walking for long periods, pushing/pulling/grasping/lifting/carrying, and manipulating objects weighing more than 50 pounds, hearing sounds/communication, close and far vision. This position performs duties in diverse indoor and outdoor environments and must be able to work effectively in sometimes extreme conditions. This position performs duties with frequent interruptions and heavy public contact.

Applicant/Employee Acknowledgement

The job description for the position of Office Specialist I for the Urbana Health and Wellness Center describes the duties and responsibilities for employment in this position. I acknowledge that I have received this job description and understand that it is not a contract of employment. I am responsible for reading this job description and complying with all job duties, requirements, and responsibilities contained herein, and any subsequent revisions.

Is there anything that would prevent you from meeting the job duties and requirements as outlined? Yes _____ No _____ (If yes, please describe on the back of this page.) __________________________________________________ ____________ Applicant/Employee Signature Date 3

General Position Description

The Office Specialist I is a Full-Time, Non-Exempt position. The Office Specialist reports directly to the Office Manager. This position may require flexibility in the hours worked to meet the needs of the Urbana Park District. Typical hours are 12PM-9PM, Monday – Friday.

General Position Requirements

This position performs duties in a standard office environment involving sitting and walking at will, close vision and hearing sounds/communication. Additionally, the incumbent requires the ability to physically perform the essential duties of the position, including bending, reaching crouching/kneeling, standing/walking for long periods, pushing/pulling/lifting/carrying objects weighing up to 50 pounds, and handling/grasping objects. Serving internal and external customers in a positive, outgoing, and resourceful manner is of utmost importance.

Please see the attached Position Description for full details of the position.

Pay Rate: FY27 $38,437.50 + Paid time off, full benefits, and participation in the Illinois Municipal Retirement Fund (IMRF). See Benefits document for full benefits.

Application Process

The UPD is utilizing an on-line application system—please go to the UPD webpage, for application instructions. Candidates for the "Office Specialist I" position should submit: cover letter of interest and current resume to reflect the knowledge, skills, and abilities based on the attached position description.

Application Process for selected candidates will include:

• Formal interview with a staff review panel
• Meetings with administrative and/or other staff groups as requested/required
• Reference Checks
• Appropriate testing as required

Proposed Schedule

Position Notice Posted: September 28, 2026

Applications Due By: October 17, 2026

Interviews Conducted: October 19-30, 2026

Start Date: November 9, 2026

Questions

Contact Omar Santiago at View phone number on click.appcast.io and/or View email address on click.appcast.io.