ED Technician II, Nights

ED Technician II

Under the direction of a licensed nurse and/or physician, the ED Technician II assists in patient care by performing triage, registration, basic laboratory tests, EKGs, and related routine, non-professional nursing care. This role requires a High School diploma or equivalent and current CNA certification.

*Patient Care*

- Provide safe, effective, timely, and efficient care to assigned patients under licensed nurse supervision.

- Perform basic patient care functions including comfort measures, linen distribution, assisting with nourishment, and managing bedpans or urinals.

- Conduct patient care procedures such as obtaining weights, vital signs, glucose monitoring, suctioning of tracheostomy/ET tubes, intake and output monitoring, dressing changes, specimen collection, and splint application as directed.

- Observe, interpret, and promptly report changes in patient conditions or behaviors. Respond quickly to patient call lights.

- Accurately respond to cardiac monitor alarms by identifying cardiac rhythms and communicating findings; procure rhythm strips per guidelines.

- Assist with patient transfers and transport using proper safety and body mechanics.

- Ensure patient safety by monitoring arm bands, side rails, restraints, call light positioning, and toileting needs. Secure patient valuables as necessary.

*Documentation*

- Accurately document patient activities of daily living (ADLs), vital signs, weights, dressing changes, suctioning, and other care activities.

- Maintain unit records including admission, transfer, discharge logs, and interventions.

- Support clerical duties such as placing orders, retrieving information, and transcribing physician orders.

*Supplies and Equipment*

- Assess and procure necessary supplies; stock patient care areas and emergency equipment.

- Set up and operate oxygen, cardiac monitors, EKG machines, and other patient care equipment.

- Perform quality control on glucometers and ensure emergency equipment is functional; report malfunctions promptly.

- Maintain cleanliness and organization of hallways, supply carts, IV pumps, and patient rooms following infection control procedures.

*Customer Service*

- Greet patients and visitors courteously and professionally, maintaining eye contact and using respectful communication.

- Follow communication protocols, introduce self with job title, and engage customers with open-ended questions.

- Respond promptly to questions, concerns, or complaints, striving for immediate resolution.

- Maintain confidentiality of patient information in all settings.

- Provide assistance proactively and facilitate smooth hand-offs to other staff when necessary.

- Demonstrate commitment to service recovery when expectations are not met.

*Commitment to Co-Workers*

- Offer assistance to colleagues and other departments as needed.

- Take responsibility for problem-solving and meeting deadlines.

- Address conflicts directly and respectfully; seek help if unresolved.

- Respect others' time by attending meetings punctually and communicating absences.

- Provide status updates to ensure workflow continuity during absences.

*Communication Etiquette*

- Maintain respectful, courteous, and professional communication at all times.

- Limit personal cell phone use in patient care areas and during work hours.

- Avoid texting or emailing during meetings except in emergencies.

- Answer calls promptly, introduce self and department, and follow proper phone etiquette.

- Maintain appropriate voicemail and out-of-office messages.

- Return emails and voicemails within one business day.

- Be mindful of voice and language in public areas.

*Self-Management*

- Adhere to hospital dress code and wear identification badge visibly at all times.

- Complete assignments within deadlines or negotiate alternatives as needed.

- Fulfill mandatory education and competency requirements annually.

- Follow all safety, infection control, and employee health standards.

- Demonstrate commitment to personal and professional growth.

- Comply with all hospital policies, including attendance, punctuality, and confidentiality.

- Respect designated break and lunch times.

Qualifications:

- High School diploma or equivalent required.

- Current CNA certification required.

- Ability to work under the supervision of licensed nurses and physicians.

- Strong communication, organizational, and interpersonal skills.

- Commitment to excellent patient care and customer service.

Compensation:

Pay Range: $20.26 - $32.97/hr

Other Compensation (if applicable): Shift differentials

UM Capital Region Medical Center is an equal opportunity employer committed to diversity and inclusion in the workplace.