Night Auditor

Night Auditor

The Night Auditor is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

Notice: Applicants MUST have overnight work experience. Hospitality experience is preferred.

Schedule Availability • Open availability required / part-time• Typical schedule is the overnight shift from 11pm-7am• Weekend availability is a must

Our part-time employees receive paid time off benefits on an accrual basis, a free meal for each scheduled work shift, discounts at Marriott properties worldwide, may participate in our 401k plan, and much more!

Essential Job Functions

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier's reports, and guest and house accounts for accuracy; assisting with the preparation of all reports relevant to daily revenues
• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
• Interacts with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest's name
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines
• Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
• Responsible for knowing all functions to showcase the hotel and the hotel's unique story to each guest
• Actively engage guests in and promote hotel loyalty program, including new guest program enrollments
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Assign and escort guests to rooms according to their preferences, paying attention to those nonverbal cues that make each experience memorable
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines
• Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area
• Assist with guest luggage and receive, store, and deliver both luggage and mail
• Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines
• Follow scheduled shifts and follow break and lunch requirements
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Perform other duties as management requests to service our guests

Hotel Performance

• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards

Education & Experience

• High School diploma, equivalent, or higher
• Overnight work experience required
• 1-2 years or more of experience in hospitality, preferably with front desk
• Ability to take initiative and work independently with minimal supervision
• Previous Opera PMS experience preferred, or other hotel reservation systems
• Experience handling tasks and processes that require maintaining high confidentiality
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads
• Proven experience working in a clean, organized, and efficient manner
• Experience in handling confidential information
• Ability to work collaboratively on a team, and with other departments within the hotel
• A sense of ownership in everything that you do

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to bend frequently
• Ability to lift, push, pull up to 50 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Full-time Associate Benefits • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits • All above listed benefits except for Medical Coverages and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.