Medical Records Clerk

Medical Records Clerk

The HealthCare Connection (THCC) was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas.

THCC serves over 20,000 patients annually and operates two primary care clinics and six school-based health centers and growing! Our integrated model includes Primary Care, Pediatrics, Infectious Disease, Substance Use Treatment, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy. THCC is proudly recognized as a Level 3 Patient-Centered Medical Home (PCMH)—the highest recognition for quality and coordinated care.

The HealthCare Connection is seeking a detail-oriented Medical Records Clerk to join our team. In this critical role, you will manage back-office operations, assist with clerical duties in a fast-paced environment, and play a vital role in facilitating timely referrals for specialty consultations and diagnostic services. You will provide excellent service to patients, staff, and visitors while ensuring accurate and efficient health information management.

Essential Functions:

• Professionally answer and direct incoming calls; accurately document messages in the EHR.
• Schedule and reschedule patient appointments in coordination with clinical staff.
• Assist with patient reminder calls and manage appointment adjustments.
• Process incoming/outgoing faxes, distribute mail, and handle record requests.
• Retrieve and manage immunization records and scan/index documents into the EHR.
• Process Release of Medical Records requests per policy.
• Support providers with completing external patient forms.
• Coordinate and track patient referrals for specialty services and diagnostics.
• Maintain electronic referral logs and ensure timely follow-up.
• Obtain and upload consultation reports and diagnostic results into patient records.
• Perform other related duties as assigned by management.

Qualifications:

• High School Diploma or GED required.
• Minimum of 6 months of experience in a hospital, ambulatory care, or similar medical setting.
• Experience using electronic health record (EHR) systems.

Preferred Qualifications:

• 2+ years of experience in a healthcare or medical office environment.

Core Competencies:

• Strong multitasking and organizational skills.
• Excellent verbal and written communication.
• High attention to detail and accuracy.
• Strong problem-solving and customer service abilities.
• Team player with a collaborative work approach.

Physical Requirements:

• Regularly required to sit; occasional standing, walking, and light lifting (up to 25 lbs).
• Vision requirements include close vision and ability to adjust focus.
• Office-based work environment.

Equal Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.