Medical Records Specialist

Company: Compassus Position Summary

The Medical Records Specialist is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Medical Records Specialist is integral to maintaining accurate and confidential patient records in a home health setting. S/he collaborates with internal teams, providing clerical support, and staying updated on healthcare regulations. Adherence to HIPAA confidentiality, effective order processing, and courteous customer assistance are key responsibilities.

Position Specific Responsibilities

• Organizes, sorts, processes, and maintains patient files promptly, utilizing Electronic Medical Record (EMR) systems and ancillary document tracking products extensively.
• Accurately enters and updates patient information in Electronic Health Record (EHR) systems with a strong emphasis on precision.
• Collaborates with internal stakeholders to track missing, invalid, and untimely documentation, reporting findings to the appropriate leadership.
• Works closely with Pre-bill, Revenue Cycle, field clinicians, program leadership, and Growth teams as needed to facilitate the timely signing of orders.
• Provides comprehensive clerical support, including tasks such as faxing, sorting orders and Plans of Care, filing, and copying.
• Stays updated on policy changes to effectively direct orders, including Do-Not Send orders and the merging of Add-On orders.
• Remains informed about changes in healthcare regulations, ensuring strict adherence to industry standards in medical record-keeping practices.
• Facilitates the orientation of new Medical Records Specialist team members when required.
• Collaborates effectively with team members and various departments to enhance communication and streamline processes.
• Strictly adheres to confidentiality protocols to protect patient information, ensuring compliance with HIPAA regulations.
• Provides courteous and professional assistance to inquiries related to medical records, maintaining a positive and helpful demeanor.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Bachelor's degree preferred.
• Understanding of general usage/functions of Home Care EMR systems preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.