Closing Manager

Closing Manager Summary To deliver more than is expected to customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where possible, and supervising the store so that the customer leaves satisfied with no competitor being an acceptable alternative. What I Do Grocery Department Operations – Assist with grocery department operations, including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools. Replenishment & Inventory Procedures – Assist with replenishment and inventory processes including ordering, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation. Merchandising & Sales Floor Standards – Assist with merchandising and sales floor standards, proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures. Fresh Food Preparation & Production – Direct and responsible for fresh food preparation and production, maintaining food safety standards, preparation requirements, and service counters. Front End Operations – Assist with front-end operations by following the daily schedule, monitoring flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures. Risk Management / Avoidance – Monitor store’s execution of employee, customer and equipment safety programs, standards and training requirements when in charge. Adaptability – Adjust readily to different conditions, demonstrate flexibility, remain comfortable with change and transition. Coaching / Mentoring – Build people by bringing out the best in others, providing resources, coaching, experiences, support, opportunity to take risk and learn from mistakes. Conflict Resolution – Facilitate resolution of conflicts between others under supervision, understanding viewpoints, balancing priorities of parties, gaining agreement. Problem Solving – Clearly define issues, use critical thinking and logic to maintain answers in a conscious organized manner. Providing Direction – Set clear direction and priorities, ensure teams roles and responsibilities, assign tasks and decisions. Safety / Quality Orientation – Produce high quality products/services, be aware of issues, follow procedures that affect personal and others’ safety. How I Do It Building Relationships – Initiate, develop and foster relationships; treat others fairly, respectfully and sincerely; empathize with emotions and consider others’ perspectives. Conscientiousness – Demonstrate responsible behavior, thoroughness, dependability, comply with policies, maintain timely attendance, dress code and a safe work environment. Customer Service / Hospitality – Understand the expectation of delivering more than expected, remove barriers to service, follow SMILE program guidelines. Integrity – Act in accordance with an appropriate set of values, beliefs and business ethics. Modeling Cultural Values – Consistently act in accordance with organizational values; model high standards of behavior for others. Professionalism – Hold self accountable, demonstrate a “no excuses” approach to attitude and performance, work in the best interest of Harps even when putting individual needs aside. Showing Drive & Taking Action – Act on initiative without prompting, handle problems with minimal guidance, make things happen quickly. Customer Focus – Anticipate and recognize customer needs, remain dedicated to exceeding expectations, use customer information to improve products and services, continually strive to improve satisfaction. Respecting Others / Citizenship – Encourage teamwork, support and defend others, foster cooperation and trust, treat others fairly and consistently, show high concern for rights and values. Supporting Harps’ Mission Statement – Support the mission to provide best overall value, competitive prices, product quality and freshness, friendly service and cleanliness. Position Requirements High school diploma or G.E.D. equivalent required. Minimum one year experience in a retail grocery store preferred. Ability to work a flexible schedule including evenings, weekends and holidays as needed. Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change. Ability to interpret, understand and follow instructions. Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance. Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl. Stands and/or walks continuously throughout shift. Visually locates merchandise and other objects, as well as verifies information, often in small print. May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity. May be exposed to cleaning solvents or other chemicals. May be exposed to latex, eggs, nuts, soy and wheat. Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check. #J-18808-Ljbffr Harps Food Stores, Inc.