Collections Specialist

Job Description

Job Description

Job Title: Collections Specialist Job Description

The Collections Specialist will play a critical role in a fast-paced, goal-oriented collections department, focusing on ensuring timely collection calls and correspondence. The role also involves providing customer service for collection issues, processing customer refunds, reviewing account adjustments, resolving client discrepancies, and managing short payments.

• Monitor and maintain assigned accounts, ensuring reduction of delinquency.
• Conduct collection calls and correspondence daily.
• Process account adjustments, small balance write-offs, customer reconciliations, and credit notes.
• Collaborate with various internal groups to expedite the collection process.
• Communicate and follow up effectively with customers regarding their accounts.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, and property operation teams.

• Proficiency in accounts receivable management.
• Experience with aging reports and accounting reconciliation.
• Strong communication skills for effective customer interaction.

• Experience in B2B environments.

The work environment involves onsite presence two days a week, working within a team of approximately 8 people. The role provides exposure to high-profile customers, with their data securely stored within the company's data centers.

This is a Contract to Hire position based out of Dallas, TX.

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Dallas,TX.

This position is anticipated to close on Oct 15, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.