Maintenance

Bankcard Maintenance SupervisorOld National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.ResponsibilitiesThe Bankcard Maintenance Supervisor oversees daily operations related to bankcard maintenance and payment support functions within Payment Operations. This role provides guidance and direction to team members while ensuring high?quality service delivery to internal partners, community bank clients, and commercial card stakeholders. The Supervisor is responsible for coordinating complex reporting, reviewing analytical work, monitoring settlement activities, and ensuring accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment channels.The Supervisor manages escalated operational scenarios, assists staff in troubleshooting complex issues, and ensures all activities comply with regulatory requirements, network operating rules, and internal control standards. This role partners with management to identify risks, implement process improvements, and support initiatives that enhance operational efficiency and quality.As a frontline leader, the Supervisor provides coaching, performance feedback, and development opportunities to team members. The role also supports operational planning, helps establish best practices, and serves as a subject matter resource for team and department leadership.Salary Range: $51,700/yr - $93,500/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.Key AccountabilitiesEvaluates market conditions and peer bank behavior to identify internal and external trends and issues affecting back-office procedures, policies and processes to determine appropriate tasks, engagement models and risks for optimal portfolio support. Collaborates with multiple lines of business, Finance, and Risk partners to assess and establish processes to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management payment operations.Independently manage support 40 hours a weekMonday thru Friday: 8AM CST – 5PM CSTDevelop, Monitor and Maintain KPI's and Metrics for Bankcard Solutions – Disputes, Research and MaintenanceIdentify and communicate with key stakeholders.Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools.Liaise between various business departments and groups.Assess options for process improvement, including business process mapping.Maintain documentation regarding various projects, processes, and operations.Collaborate with project managers and cross-functional teams.Document and work with Key Business Partners to resolve issues by evaluating workable solutions, negotiating resolutions, and implementing solutions.Prepare monthly reporting on Key metrics, SLAs, and business initiatives.Key Competencies for PositionCompelling Communication - Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Strong verbal and written communication skillsStrategy in Action - Resourcefulness and ability to devise creative solutions to problems. Ability to analyze complex documents. Ability to analyze substantial amounts of data. Ability to set and meet goals.Promotes Change - Identified and recommends changes to leadership to improve performance. Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.Makes Decisions and Solves Problems - Experience testing and mapping various business processes and protocols. Familiarity with industry technology systems to gather data and problem solve.Banking Products – Knowledge of and ability to assess products and services to determine appropriate back-office support of payment solutions.Data Management and Analytics – Knowledge and ability to analyze data for management considerations and execution. Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions. Operational Risk – Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making. Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures. Regulatory Environment - Financial Services – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.International / Third Party Vendor Management - Manage and deliver strategic sourcing and outsourcing engagements across all phases of the sourcing lifecycle. Understand existing, new, and developing regulatory expectations. Work closely with the leadership teams of the functions and lines of business to oversee on-boarding, risk acceptance, exit / contingency planning and ongoing monitoring of vendors and outsourcing partners.Qualifications and Education RequirementsRoles at this level typically require a university / college degree. Bachelor's degree in business administration preferred.Experience working with 3rd Party Vendors / Vendor Management.3 - 5 years' bank office, payments, and banking experience preferred.Proficient in Microsoft Suite and SharepointKey Measures of Success/Key Deliverables:Improved productivity – By analyzing data and providing recommendations for enhancements.Better collaboration across organizations by ensuring communication with key stakeholders.Support sales growth – By analyzing data and ensuring processes are meeting line of business and client needs.Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.We are Old National Bank. Join our team!