Associate Director

Challenging. Meaningful. Life‑changing. Those aren’t words that are usually associated with a job. But working at BristolMyersSquibb is anything but usual. Here, uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. BristolMyersSquibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with resources to pursue their goals, both at work and in their personal lives. Read more . Position Summary The Associate Director, Customer Insights & Engagement supports the development and leads the execution of advanced analytics and insight‑generation activities that inform strategic and tactical decision‑making for the Global Cell Therapy business. The role analyzes and synthesizes data across secondary and primary sources, contributes to the design and execution of market research initiatives, and communicates clear, objective insights that guide brand strategies, execution and customer engagement. The role is accountable for executing end‑to‑end analytics and insights, ensuring alignment with brand objectives and enterprise commercial strategies. As an Associate Director, this role will collaborate closely with cross‑functional partners, including members of the Commercial, Sales, Medical, and Access teams, to support data‑informed decision‑making and customer engagement. The Associate Director will work under the guidance of the Director ensuring alignment with business unit and enterprise objectives. The role will support the development and implementation of comprehensive analyses using secondary and internal data, predictive analytics, and market analyses while promoting innovative analytics and the use of advanced tools and methodologies such as AI and machine learning. This position will be based in our Madison, NJ office, but is flexible to work from our Princeton site as well. The Associate Director is part of the Global Cell Therapy Customer & Insights Engagement team, focusing on the autoimmune space. The individual will contribute to franchise critical projects, determine effective approaches for solving complex problems, and deliver insights to key stakeholders that enable the achievement of our strategic and operational objectives. Analytics and Market Research Leadership Partner with the Director to develop and execute comprehensive analyses synthesizing data from multiple sources (APLD, IQVIA, SHS, Komodo, Claims, Patient chart data, Brand Impact, internal data) to extract meaningful business insights that inform brand development, strategic positioning, and marketing strategies. Proactively focus on discovery of insights hidden in vast, disparate amounts of data to help us make smarter and more informed decisions across the organization. Support primary and secondary market research plans focused on actionable insights and identification of potential brand opportunities. Manage project logistics, vendor coordination, timeline tracking, and ensure compliance with research best practices. Deliver clear, concise presentations that synthesize disparate data and demonstrate a deep understanding of market dynamics, competition, and brand strategy and performance. Cross‑Functional Partnership Collaborate with the Centers of Excellence to ensure a unified and comprehensive approach to insights generation. Partner with Brand team members to proactively answer business questions, provide data‑based solutions to strategic choices, and support senior leader presentations. Innovation & Advanced Analytics Partner with the Director to identify opportunities and execute the development and deployment of innovative approaches and techniques in insight generation that reflect best practice. Drive the adoption and application of advanced analytics capabilities, including AI, machine learning, and other innovative methodologies to enhance insights generation and support strategic decision‑making. Drive continuous improvement in analytics processes through innovation and capability building. Strategic Leadership Adopt a continuous improvement mindset and support the identification of emerging trends, innovative methodologies, and best practices to continuously elevate the organization’s analytics and insights capabilities in collaboration with the CoE. Represent Customer Insights & Engagement in BU‑level forums, collaborating with cross‑functional partners to shape and influence long‑term commercial strategies. Integrate advanced analytics (including AI and machine learning) into business processes, fostering a culture of innovation and data‑driven decision‑making. Drive the adoption of standardized reporting frameworks and predictive models to support strategic planning and resource allocation. Leadership & Governance This role does not have direct people management responsibilities but may provide direction to junior team members or peers and guide vendors on project‑based activities. Ensure adherence to all BMS operating policies and governance standards. Key Qualifications, Skills & Experience Minimum 5 years of experience using advanced analytics techniques in the pharmaceutical industry, with market research exposure, ideally within autoimmune, cell therapy, or related therapeutic areas. Bachelor’s degree required; advanced degree (Master’s or PhD) preferred. Proven ability to work directly with pharmaceutical secondary data, analyzing and synthesizing large, complex data sources (APLD, IQVIA, SHS, Komodo, Claims, Patient chart data, Brand Impact, internal data) to identify insights that advance brand strategy. Experience working in Tableau visualization, Power BI, and SQL; working knowledge of pharmaceutical customer master data concepts and integrations; ability to learn new tools and data sets quickly. Developed analytic and information integration skills, ability to draw inferences from disparate data, identify key findings, and link to implications and provide recommendations. Experience integrating secondary data, primary research, and competitive intelligence into actionable insights for senior leadership. Strong stakeholder management and consultative partnership skills, with experience influencing cross‑functional teams and governance forums. Excellent communication and presentation skills, capable of delivering clear, concise recommendations. Demonstrated ability to work independently while fostering collaboration and ensuring quality control of deliverables. Proficiency with industry‑standard data sources and tools (e.g., IQVIA, SHS, advanced analytics platforms) and comfort operating in ambiguous environments. Strong grasp of analytical disciplines such as market research, secondary data analytics, or marketing science, along with a general knowledge of how other functions relate and inform one another. Ability to connect analytics with overarching business questions and understand the link between brand strategy and analytic insights. Demonstrated commitment to the QC process to ensure delivery quality meets or exceeds team standards. Leadership Attributes Strategic Collaborator: Trusted advisor to brand teams, bridging insights, strategy, and execution. Customer‑First Mindset: Champions understanding and serving customers across all engagement touchpoints. Enterprise Mindset: Balances brand‑specific needs with broader enterprise priorities and capabilities. Innovative Thinker: Anticipates future trends and applies new tools and technologies to strengthen engagement. Compensation Overview Princeton, NJ, US: $167,540 – $203,013 (full‑time employee basis). Additional incentive cash and stock opportunities may be available. Final individual compensation is determined based on demonstrated experience. Benefits Health Coverage: Medical, pharmacy, dental, and vision care. Well‑being Support: Programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well‑being and Protection: 401(k) plan, short‑ and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work‑Life Benefits US Exempt Employees: Flexible time off (unlimited, with manager approval), 11 paid national holidays. Phoenix, AZ, Puerto Rico and Rayzebio exempt, non‑exempt, hourly employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays. Additional time off may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Years Day. Eligibility and details for summer hours and other programs vary by location and employee type; consult your manager or the relevant policy documents for clarification. Responsibilities – Occupancy Structure Site‑essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at the assigned facility. Field‑based and remote‑by‑design roles must physically travel to visit customers, patients or business partners and attend meetings on behalf of BMS as directed. Supporting People With Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. View our complete Equal Employment Opportunity statement at . Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. Instructions for applicants in Los Angeles County are available at . Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Contact Information For Correction If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io. Provide the Job Title and Requisition number so we can review. Inquiries about your application status should be directed to “Chat with Ripley.” R1599351: Associate Director, Customer Insights & Engagement – Cell Therapy Analytics #J-18808-Ljbffr