Customer and Operations Technology Specialist, Bilingual

Responsibilities Respond promptly and professionally to incoming calls and digital communications Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols Document incidents, actions taken, and resolutions accurately to ensure continuity of support Create, manage, and update work orders in real time using company systems Ensure work orders are correctly assigned, accepted, and progressed by operational teams Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity Requirements Must be Bilingual - English and Spanish 3+ years of experience in a service support or dispatch, help desk, or operations support environment Experience supporting field, overnight, or customer‑facing teams in a fast‑paced, service‑driven organization Strong customer service and communication skills, with the ability to handle urgent situations professionally Basic experience with technology support, including user access, applications, mobile devices, and connectivity Comfort working within ticketing or work order systems and accurately documenting actions and resolutions Ability to work overnight, weekend, or rotational 24/7 shifts as required. #J-18808-Ljbffr Jobtailor