Patient Services Representative

Patient Services RepresentativeOur team members choose to build their career home at IVF Florida because of the hope we inspire within our patients, the life we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to constantly improving the patient experience and pioneering research and development in one of the most exciting fields of medicine. Learn more about US Fertility Partner Practices.IVF Florida is a founding partner of US Fertility, the nation's largest partnership of physician-owned and physician-led top-tier fertility practices. US Fertility offers business and digital solutions so that physicians and practice staff can focus on providing best-in-class patient care. Highlights from across the US Fertility network 130,000+ babies born 65+ locations nationwide 15 embryology laboratories Culture of promoting from within Opportunities for career growth Ability to make a direct impact on patient lives Mission-driven commitment to research, innovation, and increasing access to affordable care Meet our family Interested in joining our family?We have an immediate opening for a full time Patient Services Representative to join our team in our Jupiter, FL office. The schedule is M-F 7:30am-4pm and every 2nd Saturday from 7:30am to 11:30am.How You'll Contribute: We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointments Address customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holidaysWhat You'll Bring: The skills and education we need are:Minimum 2 years of applicable work experienceHigh School diploma requiredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.What We Offer:Competitive pay + bonusComprehensive trainingMedical, dental, vision, and 401(k) matchingGenerous paid time off and holidaysTuition assistanceAbility to make an impact in the communities we serveAt IVF Florida, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!