Membership Coordinator

Benefits: 401(k) Employee discounts Training & development About Us Tutu School is a whimsical boutique ballet studio for children, where we believe every child should know what it feels like to dance. Our classes provide a foundation of movement, music, and creativity in a joyful, nurturing environment. We are looking for a Membership Coordinator to join our team—a detail-oriented, personable, and enthusiastic individual who can help families feel welcomed, informed, and supported throughout their Tutu School journey. Responsibilities Serve as the first point of contact for prospective families—warmly welcoming inquiries via phone, email, and in person. Provide tours and trial class support, answering questions about our program with knowledge and enthusiasm. Guide families through the membership enrollment process, including class selection, tuition information, and policies. Proactively follow up with prospective families to encourage trial-to-membership conversion using strong sales strategies. Support current members by assisting with scheduling, make-ups, and account changes. Maintain accurate records of membership, billing, and attendance in the studio’s management system. Collaborate with the teaching team to ensure they are informed of trials, new students, and member updates. Assist with front desk operations, including check-ins and light administrative tasks. Source and attend relevant community events to introduce and promote the Tutu School brand. Represent Tutu School’s values and mission at both in-studio events and local outreach opportunities. Qualifications Dance experience required (ballet or related background preferred) to authentically connect with families and understand the program. Strong communication and interpersonal skills with a warm, approachable demeanor. Proven sales skills and confidence in guiding families toward membership enrollment. Organized and detail-oriented, with the ability to manage multiple tasks at once. Comfortable using technology and studio management systems (training provided). Customer service experience is a plus. Must love working with children and families in a creative, nurturing environment. Performance Metrics Achieve and maintain a5 0% or higher trial-to-membership conversion rate. Consistently meet or exceed monthly enrollment targets as set by studio management. Respond to all inquiries (phone/email) within 24 hours with a warm and professional demeanor. Accurately maintain family records with zero data entry errors each billing cycle. Attend and represent Tutu School at a minimum of 2–3 community outreach events per quarter. Schedule & Compensation Part-time position, with potential for growth. Must be available for some evenings and weekends. Hourly pay + membership bonus opportunities. #J-18808-Ljbffr Tutu School The Woodlands