Supervisor, Donation & Family Advocates

The role of Supervisor, Donation & Family Advocates is to ensure appropriate services are provided to donor families and potential donor families prior to and following the consent interaction in a manner that supports Gift of Hope’s mission. Our Benefits Medical, dental, vision, disability and life insurance options for full-time employees Generous Paid Time Off (PTO) plan 403(b) retirement plan with company match Tuition Reimbursement up to the IRS-allowed maximum Personalized learning and educational development opportunities Monthly cell phone and internet stipends Paid Parental Leave Annual Employer-funded Lifestyle Spending Accounts to support wellness needs Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC) Essential Functions Advance Gift of Hope's mission, vision and core values providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position. Supervise assigned staff including selection, scheduling, job duties, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action, and termination Maintain integrity of the call schedule by covering shifts when activity is high, or shortages by PTO or FMLA Review the field activity of Donation & Family Advocate staff to track authorization and approach rates, analyze trends, and identify individual and group challenges Coordinate time with staff to share departmental data, discuss the challenges in obtaining authorization, and provide coaching Provide real‑time mentoring or contact staff following approaches to provide debriefing, feedback and support Develop solutions to increase authorization rates and work with Donation & Family Advocate staff and associated departments to facilitate change Identify authorization training needs then develop and present educational programs on all aspects of the authorization process Accompany staff who are having challenges obtaining authorization in the field to observe and provide mentoring or support Provide input and recommendations in the development, revision and training of policies and procedures Other duties as assigned Education And Training Required Bachelor’s degree in an allied healthcare field or related field; or equivalent work experience Experience And Skills Required 3 years’ related experience or equivalent work experience, preferably in healthcare or not‑for‑profit organizations Previous Organ Procurement Organization (OPO) experience Excellent communication skills, both written and verbal Ability to lead, guide, motivate, and develop staff Ability to analyze and resolve complex problems Ability to use data to identify trends Ability to adapt to a variety of changing circumstances and priorities Ability to work effectively in highly emotional situations Ability to analyze a situation, plan next steps, initiate action and follow through to achieve results Ability to work collaboratively within a team environment Basic skills in Excel and Word Physical Demands Ability to speak and convey information to co‑workers, hospital staff, and potential donor families Visual ability to review potential donor medical charts Ability to hear and comprehend clinical information Ability to deliver presentations to a variety of audiences Work Environment Normal office environment Remote office environment Hospital clinical environment Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana Ability to travel to hospitals across our service area, as well as to the Itasca office for meetings and trainings, as needed Carry a personal cell phone to be accessible outside regular business hours; must be accessible by phone to address operational issues Comfortable being present at the time of death in the ICU and operating room setting Comfortable dealing with individuals in highly emotional situations Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job‑related qualifications and abilities. #J-18808-Ljbffr