Technical Support Specialist

$35.36k - $39.52k

Full-time

Xante Corporation

Mobile, AL

Salary: $35,360 - 39,520 per year Requirements:

High School Diploma
Exceptional attendance and punctuality
Strong written and verbal communication skills
Solid work ethic
Capacity to manage multiple tasks and adjust priorities throughout the day
Ability to lift up to 75 pounds
Willingness to travel (approximately 25%)
Valid drivers license
1 year of experience in help desk or technical support (preferred)

Responsibilities:

Provide technical assistance to customers regarding software and a variety of color digital and inkjet printers
Collaborate with end users, onsite technicians, and Xante Authorized Dealers to efficiently resolve customer issues and complaints
Deliver outstanding service by proactively engaging with all customers
Diagnose and troubleshoot technical hardware and software problems
Follow up with customers to ensure their expectations are exceeded
Record all customer inquiries and resolutions in our CRM system
Conduct thorough training sessions for customers to effectively operate our equipment during in-house classes and at customer sites during installations

Technologies:

CRM
Hardware
Support
Mobile

More:

We are a dedicated technical support team located in Mobile, AL, committed to ensuring our customers have an exceptional experience with our software and printers. We offer a comprehensive benefits package, including 401(k) plans, health and dental insurance, life insurance, paid time off, and tuition reimbursement. Our team thrives on collaboration and excellence, and we are looking for a full-time Technical Support Representative who is ready to make a difference.

last updated 42 week of 2026

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Vacancy posted 17 days ago

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