Senior Flight & Experience Coordinator

Senior Flight Operations & Charter Sourcing Surf On Demand (A Surf Mobility Company – NYSE: SRFM) Location: In-office (Addison, TX or Hawthorne Airport, Los Angeles) Type: Full-Time, Salaried Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before About Surf On Demand Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support a global client base with complex, time-sensitive private aviation needs across all aircraft categories. Our operations organization is central to our ability to scale, differentiate, and deliver a consistently premium experience in a demanding, high-volume environment. The Role The Senior Flight Operations & Charter Sourcing Lead is a highly experienced, senior-level operations role responsible for sourcing and executing complex private charter trips globally. This position serves as a core pillar of the operations department and plays a critical role in supporting high-value clients, complex itineraries, and non-standard missions. This role requires deep private charter operations experience, extensive aircraft knowledge, and strong global operator relationships. The ideal candidate is equally comfortable sourcing lift, managing execution, and delivering a high-touch client experience. This is not a junior coordination role — it is a leadership-caliber operator who can be trusted with the most demanding trips and clients. This is a full-time, salaried, in-office position based in either Addison, Texas or Hawthorne Airport, Los Angeles. Key Responsibilities Global Charter Sourcing and Execution Source aircraft globally across turboprop, light, midsize, super-midsize, heavy jet, and ultra-long-range categories Manage complex domestic and international charter missions, including multi-leg itineraries and last-minute requests Lead execution of high-value, high-complexity trips from sourcing through completion Operator Relationships and Supply Development Leverage an established global network of charter operators to secure reliable lift and competitive pricing Build, develop, and maintain new operator relationships across key regions Evaluate operators for safety, reliability, and service quality Serve as a trusted counterpart to operators for repeat and priority business Client Experience and Service Leadership Support high-profile and demanding clients with a premium, high-touch service approach Anticipate client needs and proactively manage operational risk Act as a senior escalation point for complex or sensitive trips Internal Leadership and Operational Backbone Serve as a senior operational resource for the sales and coordination teams Support and mentor less-experienced operations staff Help define best practices for sourcing, execution, and operator engagement Partner with leadership to improve operational workflows and standards Qualifications Extensive experience in private aviation charter operations and aircraft sourcing Deep knowledge of aircraft types, performance capabilities, and charter economics Strong, established relationships with a broad range of charter operators Proven experience managing complex international charter trips Exceptional operational judgment and attention to detail Ability to perform under pressure with demanding clients and time constraints Professional ability in more than one language Experience sourcing charter across Europe, the Middle East, and other international markets Background working with high-net-worth individuals, corporate flight departments, or VIP clientele Who You Are A true private aviation professional with deep operational credibility Comfortable owning the most complex trips in the organization Relationship-driven with both clients and operators Calm, decisive, and authoritative under pressure Motivated by excellence, precision, and execution Interested in helping build and strengthen a world-class operations organization Compensation This is a salaried role with compensation commensurate with seniority, experience, and scope of responsibility. Why Surf On Demand Senior, trusted role at the core of a growing private aviation platform Exposure to global charter operations and complex missions Opportunity to shape operational standards and supply strategy Backed by a public company with long-term scale and ambition Valid driver’s license and reliable transportation. Is at least 18 years of age Authorization to work in the United States. Computer, office equipment, phone skills. Ability to read, write and speak English effectively. Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required. Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations. Physical requirements Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment. Must be able to communicate through verbal, written and electronic means. Must be able to access filing cabinets, drawers, and shelves of varying height. Must be able to move up to 25 pounds on an infrequent basis. Competitive Salary: Attractive compensation package based on experience Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment. Generous PTO plus paid holidays throughout the calendar year. Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including: Flight tickets at a significant discount Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender. Surf Air Mobility participates in E-Verify. #J-18808-Ljbffr Surf Air Mobility