Processing Specialist

Corebridge Financial Team Lead/Processing Specialist

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Corebridge Financial makes a tremendous difference in the lives of many people. We help people make some of the most important decisions they're ever going to make, helping them respond to some of life's most difficult moments through the solutions and services we provide, and help them plan and take action to protect the future they envision.

About the role

As a member of Corebridge Financial, you will work closely with management on the Operations team whose primary role is to provide maintenance transaction processing for our clients' accounts. The Team Lead/Processing Specialist is responsible for handling and delegating out sensitive transactions to their team mates as well as overseeing the daily operations of the team with an emphasis on customer centricity while delivering quality work. The Team Lead/Processing Specialist engages in activities with internal and external customers to meet client needs while consistently meeting established goals, service level agreements (SLAs) and remaining compliant with required regulations and audit controls.

Corebridge Financial is currently hiring and has the ability to complete virtual interviews, onboarding, and training. This position is currently work from home and may lead to working in office in the future.

We want to hear from you today if you can:

• Provide direction, empower, and coach teammates toward higher levels of performance.
• Manage resources across multiple sites for maximum effectiveness to ensure transactions are processed timely and with accuracy.
• Establish relationships across various lines of business in order to coordinate consistent practices to achieve business objectives inclusive of developing efficiencies and improvements to the client (Group + Participant) experience
• Exhibit strong leadership skills.
• Ensure each client experience results in stellar quality service with established standards.
• Actively participate in team and individual meetings routinely, provide training and tools necessary for processing effectiveness.

What we are looking for

• 5+ years experience in a financial or insurance industry.
• Demonstrated leadership abilities and skills to include leading by example, coaching techniques, counseling, group facilitation and change management.
• Strong business acumen to support decision making and execution of winning strategies and tactics in a fast paced and dynamic service environment.
• The ability to adapt to change, drive for results and build relationships.
• Exceptional communication skills, flexibility, quickly adapt to change, foster teamwork, and solve problems.
• Demonstrate strong written and oral communication skills
• Strong problem-solving, customer service skills and project management skills required.
• Knowledge of V-system, AWD is desired
• Proven record of providing direction, motivating, and growing teammates to drive high levels of performance.
• Effective organizational, time management and prioritization skills
• Ability to consistently meet goals and deadlines, department standards for quality and productivity
• Display and utilize good judgment on a consistent basis

Work Location

This position is based in Corebridge Financial's Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to View email address on click.appcast.io. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.