Patient Coordinator (Bilingual Korean / English)

Job Description

Job Description

The Role

The Patient Coordinator is a key member of the Adult Daycare office team and supports both Adult Daycare and Home Care operations . Reporting to the Adult Daycare Director, this role is central to patient engagement, retention, and care coordination.

This position is especially impactful within the Korean community , where language fluency, cultural understanding, and trusted relationships are essential to delivering exceptional care.

Who We Are

Youngs is a mission‑driven home care and adult daycare organization specializing in one‑on‑one personal care, companionship, and culturally responsive services . We design personalized care plans that support clients transitioning from hospital to home, as well as seniors seeking meaningful engagement through adult daycare.

Our goal is simple: provide peace of mind to families and exceptional care to those we serve-whenever and wherever it's needed. We achieve this by living our values every day.

Our Values: iCARE

At Youngs, our culture is grounded in the iCARE values , which guide how we show up for clients, families, and one another:

• Integrity – We act honestly, ethically, and with transparency
• Compassion – We lead with empathy and genuine concern for others
• Accountability – We take ownership of our responsibilities and outcomes
• Respect – We honor every individual, culture, and relationship
• Excellence – We commit to the highest standards of care and service

These aren't aspirational-they're expectations.

What You'll Do

Guided by the iCARE values, you will:

• Serve as the primary point of contact for patient concerns and feedback, resolving issues proactively to enhance satisfaction and reduce attrition
• Track, analyze, and report client retention, attendance, and billable hours KPIs
• Monitor daily attendance and identify trends or irregularities
• Contact-and when appropriate, visit-patients who have stopped attending to encourage re‑engagement
• Maintain accurate master attendance logs and meal records
• Coordinate and assist with snack and lunch preparation
• Collect, organize, and track required documentation including TB tests and physical exam records
• Manage and distribute patient gifts and recognition for attendance, birthdays, and activities
• Leverage community relationships-particularly within the Korean community-to support patient care and staffing needs
• Coordinate with Personal Care Assistants (PCAs) to assist with emergency coverage
• Step in to temporarily fill shifts when necessary to ensure uninterrupted patient care
• Support the Home Care Coordinator with recruitment, placement, and staffing fulfillment
• Track and report on home care KPIs including vacant shifts
• Uphold company policies, regulatory requirements, and iCARE values
• Perform additional duties as assigned to support operational excellence

Who Will Thrive in This Role

You'll be successful at Youngs if you are:

• Bilingual in Korean and English (required)
• Caring, dependable, and relationship‑driven
• Organized and comfortable managing multiple priorities
• Confident communicating with patients, families, caregivers, and leadership
• Comfortable in a fast‑paced, people‑focused environment
• Willing to step in wherever needed to support patients and the team
• Values‑driven and aligned with Integrity, Compassion, Accountability, Respect, and Excellence

Qualifications

• 1–2 years of experience in adult daycare or home care preferred
• High school diploma or equivalent
• Proficient with Microsoft 365 and basic computer systems
• Ability to work full‑time hours
• Ability to lift up to 20 pounds and perform light physical activity throughout the day
• Ability to perform essential job functions with or without reasonable accommodation

Why Join Youngs?

• Make a meaningful difference in the lives of seniors and families
• Use your language skills and cultural connection to strengthen community care
• Be part of a values‑driven organization that truly lives iCARE
• Build a career in a supportive, mission‑focused environment

Apply today and join Youngs-where care is delivered with

Integrity, Compassion, Accountability, Respect, and Excellence.

Location: 22003, 22031, 22032, 22033, 22034, 22035, 22039, 22030, 22027, 22041, 22042, 22043, 22044, 22046, 22150, 22151, 22152, 22153, 22180, 22181, 22182, 22101, 22102, 22304, 22306, 22307, 22309, 22310, 22311, 22312, 22201, 22202, 22203, 22204, 22205, 22206, 22207, 22209, 22213, 20120, 20121, 20124, 20816, 20817