Patient Registration

Leadership Role in Patient Registration Department

Manages the operations of the Patient Registration Department by planning, organizing, directing and evaluating all activities. Assists in the oversight of Shared Services responsibilities related to customer registration. Identifies and implements Total Quality Management initiatives. Facilitates compliance with Human Resources processes and programs. Manages budgetary resources within financial parameters. Develops and implements operational and strategic plans.

• Ensures an accurate customer registration process, providing needed statistics.
• Participates with IS to integrate processes to improve effectiveness and efficiency of the customer registration process.
• Represents Revenue Cycle Services on multi-department teams to identify and implement process improvement or implement regulatory changes.
• Serves as a resource on customer registration issues and procedures to affiliated business units.
• Staffs, organizes and schedules the team to leverage maximum labor productivity.
• Will manage 3 direct Supervisors (each has 15 union team members), and 4 direct Patient Financial Advocates (non union).

Demonstrated Total Quality Management, leadership, communication, organizational and management skills. Familiarity with medical insurance plans as they relate to medical billing.

At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.

EMR: Epic Further North Memorial Specifics:

• Nonbillable Hours: 4 hours

**This client has a rebate of 2% of all billings related to this assignment; passthrough expenses are not subject to any rebates. Please see section 14.6.1 of SSP Master Agreement for details.**