Claims Associate

About Falvey Insurance Group

A Culture of Collaboration


Falvey's culture is grounded in collaboration and connection. We intentionally bring perspectives together, knowing that strong teamwork leads to better outcomes and shared success.


As we've grown to more than 200 employees, we've remained intentional about preserving close collaboration across teams and recognizing the individuals who make our work possible. Through meaningful employee recognition, career development planning, and opportunities to connect, we invest in strong relationships that support our people and help them thrive.


Summary of the Position

The claims adjuster is a motivated self-starter that is responsible for the management of all aspects of an assigned book of claims. The candidate should be familiar with insurance policy languages and able to apply claims adjusting principals to determine applicable coverage.

Position Functions

This position is responsible for:

1. Management of assigned claims book including intake, processing, adjustment, and settlement of the claims through:
2. • Understanding and interpreting the policy to determine applicable coverage and the cause and extent of loss within effective policy periods.
   • Setting accurate reserves within specific authority limits or make recommendations for adjusting reserves as necessary and appropriate.
   • Determine and utilize third party resources for needed claims investigations.
   • Maintain organized and detailed claims files within internal database systems.
   • Ensure accuracy of documentation and information relative to each claim
3. Understands and applies salvage and subrogation processes to assist internal and external legal department with the recovery process.
4. Any other assigned projects

Knowledge, Skills, and Abilities

The candidate should be customer service orientated, demonstrate a positive attitude and the ability to share knowledge and work effectively in a team environment with all levels of company staff; posses strong professional verbal and written communication skills, strong mathematical skills, strong time management and organizational skills; and analytical and problem-solving skills with the ability to manage and prioritize multiple projects independently in a fast-paced office environment. Hand-on training is provided.


Minimum Requirements

• Minimum of year of prior claims adjusting experience. Knowledge of the marine cargo and/or logistics fields is a plus.
• A working knowledge of Microsoft Office products, Adobe, spreadsheet software, and general computer skills are required.
• Adjusters License in any of the U.S. states; if no license, candidate will be required to obtain applicable license within 6 months of hire.

Physical Requirements

Must be able to sit and work quietly for extended periods of time, operate a computer, and answer and communicate on a telephone.

Supervisory Responsibilities

• None

Working Conditions

Business-casual fast paced multi-tasking office environment.

Hours of Operations

This position supports our marketing efforts internationally. This position's work hours are Monday through Friday 9am - 5pm, in a hybrid work environment. Our hybrid environment is 3 days within our business-casual office environment. Of these 3 days in the office, Wednesday and Thursday are required, and employees may work from home the other 2 days. Our employees choose their schedule. This position requires occasional flexibility for working additional hours to accomplish project objectives.