Roadside Assistance Driver - Flatbed (59357)

Overview Job Location: North Andover, MA 01845 Position Type: Full Time Salary Range: $24.00 - $27.00 Hourly Job Shift: 2nd Shift (4x10) Job Category: Technicians/Mechanics Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction. Compensation: The pay range for this position is $23.50 - $27.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Additional shift differentials apply for overnight, evening, and weekend hours. Differentials can be combined. Shift: Sunday-Wednesday 8:00PM-6:30AM Responsibilities Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions. Provides efficient minor mechanical assistance (if trained and equipped) and towing service: asks probing questions to help diagnose probable causes of breakdowns; makes a preliminary determination of the best course of action; asks for assistance if unsure about a certain situation; provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles per Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate. Maintains AAA high standard of service and image: maintains service vehicle and equipment in good safe working order; conducts safety checks; maintains inventory of tools and products; follows traffic and motor vehicle laws and safety procedures; maintains a professional image; follows procedures for temporarily repaired vehicles or transporting members as required. Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguards confidential information and follows proper guidelines on paperwork according to Club policies. Promotes AAA products and services: educates members on AAA battery replacement service and refers calls to appropriate technician; promotes other AAA products and services; works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car). Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation. Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow. Working under pressure, in busy circumstances, with various traffic conditions, weather conditions. Qualifications Education : High School Diploma or GED required Experience : At least 21 years of age required and post-secondary training in automotive mechanics and familiarity of electrical troubleshooting required Licenses and Certifications : Active and valid driver’s license issued by only one state or jurisdiction required DOT card pre-hire and as a current employee within 1 year required Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy required AAA Northeast is proud of our diverse culture. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. #J-18808-Ljbffr AAA Northeast