Assistant Property Manager, Multifamily

POSITION SUMMARY The Assistant Property Manager supports the Property Manager in day‑to‑day operations and overall management of ESRT’s multifamily residential portfolio. This role works closely with the property management, leasing and on‑site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable regulations. The Assistant Property Manager serves as a key liaison between residents, building staff, vendors and management to ensure seamless communication, high service standards and effective execution of building operations. RESPONSIBILITIES PROPERTY FINANCIALS & PERFORMANCE Oversee overall financial performance of the property, including operating income, expenses, and NOI Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management Assist in developing annual operating budgets, capital plans, and multi‑year forecasts Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met Partner with Property Manager on financial analysis and reporting Oversee expense management, vendor costs, and operational efficiencies RESIDENT EXPERIENCE & LEASING Ensure a high level of resident satisfaction through proactive communication and responsive service Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics Support leasing teams in driving traffic, managing leads, and executing renewals Review and approve resident communications, notices, and policies Handle escalated resident issues and ensure timely, solution‑oriented resolution Support community engagement initiatives to enhance resident retention TEAM LEADERSHIP & DEVELOPMENT Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams Establish clear performance goals and hold team members accountable to service and operational standards Participate in hiring, performance management, and employee development Foster a collaborative, service‑oriented culture aligned with ESRT values OPERATIONS & BUILDING MANAGEMENT Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities Conduct regular property inspections and ensure building standards are consistently met Manage work order systems to ensure timely completion of maintenance requests Ensure compliance with building policies, house rules, and company procedures Identify operational risks and implement solutions to mitigate them VENDOR & CONTRACT MANAGEMENT Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance Manage contract negotiations, renewals, and vendor relationships Ensure all vendors maintain proper insurance and meet building requirements Oversee service contracts for maintenance, cleaning, security, and specialty services COMPLIANCE & RISK MANAGEMENT Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicableMaintain all building permits, certifications, and inspection records Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals Manage incident reporting, insurance claims, and risk mitigation strategies Ensure staff and vendors complete required safety training and certifications CONSTRUCTION & CAPITAL PROJECTS Develop and execute capital improvement and renovation plans Partner with project management teams to oversee unit renovations and building upgrades Monitor project budgets, timelines, and quality of work Ensure all construction and alterations comply with building standards and local codes STRATEGIC INITIATIVES & REPORTING Lead property‑level initiatives aligned with portfolio and company goals Provide regular reporting to senior leadership on financial performance, operations, and resident metrics Identify opportunities to improve efficiency, resident experience, and asset value Participate in portfolio‑wide initiatives and special projects PERFORMANCE EXPECTATIONS Strong financial performance and achievement of budget targets High occupancy, strong leasing performance, and resident retention Exceptional resident satisfaction and service delivery Well‑maintained, compliant, and efficiently operated properties High‑performing, engaged, and accountable teams Accurate and timely financial and operational reporting Strong execution and follow‑through across property operations Effective partnership with Property Manager and on‑site teams QUALIFICATIONS Strong financial acumen with ability to analyze budgets, forecasts, and financial statements Knowledge of residential leasing, rent regulation, and property operations Strong leadership and team management skills Excellent communication and problem‑solving abilities Ability to manage multiple priorities in a fast‑paced environment Working knowledge of building systems (mechanical, electrical, plumbing) Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems Bachelor’s degree required; advanced degree or certifications a plus Minimum of 5–7 years of residential property management experience Experience managing multifamily assets in NYC strongly preferred Prior leadership experience managing on‑site teams required Prolonged periods of sitting at a desk and working on a computer Ability to walk properties extensively, including stairs, for inspections Must be able to lift up to 15 pounds at times BENEFITS Competitive base salary and bonus Health, Dental, and Vision insurance Company‑sponsored Life, AD&D, STD (with salary continuation), and LTD insurance Voluntary enhanced LTD program Voluntary Hospital, Accident, and Cancer programs 401(k) with 100% match up to 5% Paid parental leave Pre‑tax transit accounts Employee Assistance Program for emotional, financial, and legal support Generous paid time off Flexible remote work time Flexible Summer Fridays Employee engagement programs Volunteer time off Continuing education Complimentary Empire State Building Observatory access Complimentary gym membership and other wellness benefits Employee discount programs EQUAL OPPORTUNITY EMPLOYER ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs. #J-18808-Ljbffr