Help Desk Agent
Prospect Infosys
Rate: $17/hr. on 1099 Role will be Onsite for Wednesday, Thursday, Friday and Saturday 12 Hours Per day-----12 Hours*4 Days a week Responsibilities: Provide Tier 1 technical support by phone, email, and service portal. Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues. Listen to the customer, ask good questions, and work through problems logically. Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources. Document customer interactions, troubleshooting, and resolutions accurately in the service management system. Take ownership of assigned incidents and service requests through resolution or appropriate escalation. Provide another support team with the information they need when an issue needs to be escalated. Learn and follow Help Desk procedures, security requirements, and established processes. Take part in training, knowledge sharing, and efforts to improve how the Help Desk works. Support your teammates and contribute to a positive team environment. #J-18808-Ljbffr
Vacancy posted 2 days ago
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