Senior Director of Quality Innovation Health

Job Description

Job Description

SALARY

$178,526 - $203,466

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits.

LOCATION

Seattle, WA (Hybrid)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

ABOUT THIS ROLE

The Senior Director of Quality, Innovation and Health (QIH) provides strategic leadership for resident well-being, behavioral health integration, quality improvement, innovation, and grant development across Plymouth Housing. Reporting to the Vice President of QIH, this senior leader helps shape department strategy, strengthen service quality, and expand innovative, resident-centered practices that support long-term stability and healing.

This role supervises the Director of Innovation and the Directors of Resident Well-Being, while also partnering closely with the Senior Director of Building Operations to align resident well-being, trauma-informed practice, behavioral and mental health linkages, harm reduction, crisis response, and deep resident engagement with building operations. The Senior Director also plays a key role in helping Plymouth expand its behavioral health strategy as QIH grows.

PRIMARY RESPONSIBILITIES

• Lead QIH strategy, including resident well-being, behavioral health integration, quality improvement, and innovation.
• Supervise the Director of Innovation and the Directors of Resident Well-Being.
• Support the development and implementation of resident well-being practices grounded in Housing First, harm reduction, trauma-informed care, and relationship-based service.
• Guide continuous quality improvement efforts, change initiatives, and program design and implementation.
• Strengthen consistency in service delivery, documentation, and quality assurance across resident well-being teams.
• Oversee grant research, funding opportunity review, and grant management coordination in partnership with the Director of Innovation.
• Partner with Finance and Resource Development on grant budgets, reporting, and funding strategy.
• Use data, trends, and program feedback to improve outcomes and guide decisions.
• Collaborate with Housing Operations, Compliance, Safety, Finance, and other departments to support resident stability and service coordination.
• Support behavioral health expansion, crisis response partnerships, and resident engagement across the portfolio.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong leadership and team development skills.
• Proven experience leading CQI and change initiatives.
• Experience in program design and implementation.
• Experience with compliance standards and audits at the King County, state, and national levels.
• Experience leading multidisciplinary or transdisciplinary teams.
• Deep understanding of Housing First, trauma-informed care, harm reduction, and supportive housing practices.
• Strong strategic thinking, analytical skills, and sound judgment.
• Excellent communication, facilitation, and relationship-building skills.

QUALIFICATIONS

• Seven or more years of progressively responsible experience in supportive housing, behavioral health, human services, or related leadership roles.
• Three or more years of management experience supervising managers or senior staff.
• Experience with grant strategy, grant management, or funder partnerships preferred.
• Experience in quality improvement, behavioral health integration, or program development preferred.
• Experience serving people experiencing homelessness, low-income residents, or people with complex service needs preferred.
• Bachelor’s degree in human services, social sciences, public administration, or a related field, or equivalent experience.
• Master’s degree preferred.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.