Retail Southeast Area Manager, Sandro/Maje

Job Description

Job Description

SMCP - Sandro, Maje, Claudie Pierlot

Location: South Florida

We are seeking a high-performing leader to step into the role of Southeast Area Manager and help shape the future of the Sandro and Maje business throughout South Florida.

This position represents an exciting opportunity for a proven Store Manager or General Manager who is ready to expand their impact beyond a single location and take the next step into multi-unit leadership.

As a Multi-Unit Area Manager, you will be responsible for driving market performance through exceptional talent development, customer acquisition, client retention, operational excellence, and leadership coaching. You will partner closely with Store Managers, Retail Leadership, Human Resources, Talent Acquisition, CRM, Marketing, and Training to strengthen our business, develop future leaders, and elevate the customer experience across the market.

Success in this role will be measured not only by business results, but by your ability to build high-performing teams, develop talent, strengthen succession pipelines, grow market share, and create a culture of accountability, engagement, and excellence.

• Serve as the strategic leader for the South Florida market, driving sustainable sales growth, profitability, and brand awareness across all locations.
• Develop and execute market-specific business strategies that support revenue growth, customer acquisition, client retention, and operational excellence.
• Partner with cross-functional teams including Retail, Marketing, CRM, Human Resources, and Training to identify opportunities to expand market share and strengthen brand presence.
• Analyze market trends, competitive activity, customer behaviors, and business performance metrics to identify growth opportunities and proactively address risks.
• Act as an ambassador for the Sandro and Maje brands, ensuring every location consistently delivers an elevated luxury experience.

• Build and maintain a strong pipeline of internal and external talent to support current business needs and future market growth.
• Partner closely with Talent Acquisition to proactively recruit, attract, and hire top-performing leaders and sales professionals.
• Drive hiring excellence through adherence to candidate experience, time-to-hire, and open-to-hire expectations.
• Develop succession plans for key leadership positions and identify future leaders capable of supporting expansion opportunities.
• Coach and mentor General Managers and Store Managers to strengthen leadership effectiveness, employee engagement, retention, and business performance.
• Foster a culture where talent development is viewed as a key business strategy and competitive advantage.

• Champion CRM initiatives across the market, driving customer acquisition, client retention, and clienteling excellence.
• Partner with CRM and Marketing teams to increase customer database growth, loyalty participation, event engagement, and personalized outreach.
• Monitor key clienteling metrics and ensure store teams consistently engage customers before, during, and after purchase.
• Leverage customer insights and business data to increase repeat business, customer lifetime value, and brand advocacy.
• Foster a culture of relationship selling that creates long-term customer loyalty and meaningful client connections.

• Spend approximately 80% of your time in stores coaching, developing, and supporting General Managers and Store Managers.
• Conduct regular business reviews focused on sales performance, talent development, customer engagement, and operational effectiveness.
• Inspire teams to achieve ambitious goals while maintaining a highly engaged and inclusive culture.
• Recognize and celebrate success while holding leaders accountable for business results and people development.
• Lead by example, creating an environment where teams are motivated to perform at their highest potential.

• Ensure consistent execution of operational standards, visual merchandising expectations, inventory management practices, and company policies.
• Drive accountability around key performance indicators and ensure action plans are developed and executed to improve results.
• Lead change initiatives and organizational priorities while maintaining strong engagement and adoption across the market.
• Continuously identify opportunities to improve efficiency, productivity, and overall business performance.

Success in this role is measured not only by sales performance, but by your ability to:

• Grow market revenue and profitability.
• Increase customer acquisition and client retention.
• Develop future leaders and strengthen succession pipelines.
• Improve employee engagement and retention.
• Build and maintain a strong talent bench.
• Deliver exceptional customer experiences.
• Strengthen brand presence and market share throughout South Florida.
• Create a culture of accountability, collaboration, and continuous improvement.

• A proven retail leader with a minimum of 5 years of successful leadership experience as a General Manager, Store Manager, or equivalent role within a luxury, premium, specialty, or fashion retail environment.
• A top performer with a demonstrated track record of achieving business goals, building strong teams, and delivering exceptional customer experiences.
• Ready to take the next step into multi-unit leadership, with the ability to think strategically and influence results beyond a single store.
• Proven ability to recruit, develop, coach, and retain high-performing talent while creating a culture of accountability, engagement, and growth.
• Strong business acumen with experience driving sales, profitability, client acquisition, customer retention, and operational excellence.
• Skilled at building local customer relationships through clienteling, CRM engagement, community outreach, and luxury service excellence.
• An effective communicator and relationship builder who collaborates successfully with cross-functional partners and inspires teams to achieve ambitious goals.
• Highly organized, adaptable, and solutions-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• For internal candidates, must be in good standing with the company and demonstrate a consistent history of performance excellence, leadership effectiveness, and alignment with SMCP's values.
• Must reside within the South Florida market and be willing to travel extensively throughout the district.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with a 50% shopping discount, and a seasonal clothing allowance , so you always feel confident in the latest collections—because style starts with you.

We know that security and well-being matter. That's why we provide comprehensive health, dental, life, and disability coverage, an employer-matched 401(k) with immediate 100% vesting, and generous paid time off—including vacation, holidays, sick time, personal days, four Summer Fridays, and paid parental leave. You'll also have access to pet benefits and support resources like our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. We also offer Social Justice & Solidarity PTO, encouraging employees to participate in social justice initiatives and give back to their communities.

At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you'll find a career that's as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!