Bilingual Order Management Specialist

Job Description

Job Description

Bilingual Order Management Specialist |$25.00 – $28.00 /8:00AM-4:30 pm M-F/ Day Shift / Onsite Contract

What Matters Most

• Competitive hourly rate: $25.00 - $28.00
• Schedule: Mon – Fri / 8:00am – 4:30 pm (CST)
• Location: Onsite 77055 area
• 6- 7-month Contract

Job Description

A Houston-based manufacturing company is seeking a detail-oriented and customer-focused Bilingual Order Management Specialist to ensure accurate, timely order processing and deliver exceptional customer support. This role serves as a key liaison between customers and internal teams, managing order inquiries, resolving discrepancies, and maintaining compliance with company policies and customer requirements. The ideal candidate possesses strong analytical and problem-solving skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Success in this role requires effective communication, sound judgment, and a proactive approach to identifying, troubleshooting, and escalating issues to ensure seamless customer experience and efficient order fulfillment. arrangement within the continental U.S.

Responsibilities

• Process and maintain customer purchase order data received through various order modes (e.g. Manual Entry, EDI, eCommerce / Magento, UiPath
• Continually learn and maintain a growing complexity of order processing programs.
• Resolve order exceptions and hold’s within established service level timeframes to keep orders moving and minimize aged/held order backlog
• Monitor and clear assigned order holds (credit, pricing, inventory, compliance) daily to ensure orders progress toward on-time fulfillment
• Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards
• Ensure that all order-relevant records are kept in accordance with RectorSeal and SOX policies
• Identify and assess customers? needs to achieve winning customer experience
• Respond to customer and sales inquiries promptly and completely, meeting response-time expectations and reducing repeat contacts on the same order issue
• Follow communication procedures, guidelines, and policies
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction

Required Skills & Qualifications:

• High School Diploma or equivalent
• 2+ years of experience working in a customer service position
• MS Outlook and MS TEAMs proficiency
• Experience with detailed data entry (alpha/numeric)
• Fluent in both English and Spanish with the ability to assist customers professionally by phone, email, chat, and in person.
• Associate's Degre
• Familiarity with CRM/JDE systems and practices and problem-solving within an ERP system

Benefits and Perks:

• Medical, dental, and vision insurance via agency
• Direct Deposit
• Weekly Pay

Your New Organization:

A Houston-based industrial manufacturing company with over 80 years of history, providing high-quality products and solutions for the HVAC, plumbing, electrical, and construction markets. The company is part of a larger publicly traded industrial group and emphasizes innovation, technical excellence, and employee ownership through programs like ESOP.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base hourly range for this position is $25.00 – 28.00, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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