Guest Services Associate- Sales & Guest Experience

Job Description

Job Description

Must be HIGH ENERGY and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

• Sales: Memberships, Gift Cards and Products.

• Upselling services.

• Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.

• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.

• Accomplishing sales goals by leading our clients to the service options that best meet their needs.

• Providing assistance to the Owners, Shop Manager, and Staff.

• Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions:

• Promote and sell memberships, retail products, and gift cards.

• Interfacing with POS for scheduling appointments.

• Manage daily appointments as necessary.

• Provide Exceptional customer service in person and over the phone.

• Able to address Client conflict resolution.

• Communicate to clients shop policies, services, and pricing.

• Establish and maintain a positive working relationship with shop personnel.

• Manage beverage and associated supplies inventory.

• Provide shop tours as necessary or requested.

• Prepare guest records for treatments.

• Ensure shop opening and closing procedures are followed.

• Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc.).

Qualifications:

• Strong Sales background. Membership sales experience is a plus.

• Friendly and Customer Service savvy.

• Familiarity with the Point of Sale System (Zenoti is a plus).

• Ability to build rapport with clients.

• Strong negotiation skills.

• Deadline and detail-oriented.