Guest Services Supervisor

Guest Services SupervisorGuest Services Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.Guest Services Supervisor responsibilities include, but are not limited to:Greet and interact with guests in a genuine, friendly, and professional mannerBlock guest rooms and process guest registration and room assignments, accommodating special requests whenever possibleProcess guest check-outsProcess accurate transactions, including but not limited to cash and credit card paymentsConduct call-backs to inquire about guests' experiencesResolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etcSubmit housekeeping and maintenance work order request formsVerify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent informationInventory guest room keys according to policy and request re-keying as necessaryAssist with responsibilities and duties in the absence or in the event of heavy volume in other front office areasTrain team members in the Guest Services department as neededCoordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfactionAnticipate the guests' needs, change direction quickly and multi-taskUphold the highest standards of cleanliness, sanitation, safety, and conductEnsures proper communication within the Guest Services departmentActs as Manager on Duty when neededOther duties as assignedWhat are we looking for?Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidaysAvailability to work 3pm-11pm and 4pm-12am shiftsPrevious supervisory experience requiredMust have reliable transportationMust have a positive attitude while performing tasksProficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)Must possess solid decision-making skillsPassion for providing exceptional service to guests and team membersProven job reliability, diligence, dedication, and attention to detailTeamwork and collaborationMust be able to communicate clearly and professionally with guests, coworkers, and managers.All team members enjoy WEEKLY PAY!Qualifying team members may enjoy the following benefits:Medical and Dental insuranceSupplemental insurance plans (ex. Vision, Life, etc…)Paid Time Off401(k) retirement plan with company matchBereavement LeaveJury Duty PayEmployee Assistance ProgramDavid L. Brittain Scholarship ProgramTuition ReimbursementResort Accommodations DiscountAnd more!WE ARE MORE THAN JUST A WORKPLACE…We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.