Head of Facilities

Job Description

Job Description

About Alchemy Springs

Alchemy Springs is a social bathhouse inspired by nature's elements in San Francisco. Tucked away in a stunning urban landscape, we've created a space where nature's elements—heat, water, earth and air—combine with human connection to create magical moments.

As a startup, Alchemy Springs offers the opportunity to get in early and be part of building something meaningful. Our mission is simple: To create sanctuaries where genuine connection and well-being overcome the isolation of modern life.

The Head of Facilities owns the operation, maintenance, service and repair of all building systems at Alchemy Springs, in support of guest satisfaction, cost control and profitability. The role leads the Preventative Maintenance program, manages the facilities budget and vendor bench, and holds our public and back-of-house spaces to the standard guests expect from a wellness environment.

This is a leadership role with one direct report, the Gardening & Maintenance Technician, and a roster of specialist vendors. First-line emergency response outside business hours sits with the Gardening & Maintenance Technician. The Head of Facilities is the escalation contact and covers the on-call rotation when that role is off.

Systems managed: thermal pools and water treatment, boilers, HVAC, sauna, steam room, plumbing and electrical, fire and life safety, pest control, and general building infrastructure.

Reports to: General Manager

Direct report: Gardening & Maintenance Technician

• Lead the facilities program to maintain pristine aesthetics throughout the venue's amenities, technical features and back-of-house areas, while improving and adapting standards and processes
• Project manage, delegate and participate in repairs, improvements and updates to the venue
• Own the repair ticketing system: triage incoming tickets, set priorities, assign work and communicate timelines to the relevant team members
• Focus the facilities function on guest service scores through proactive maintenance and swift issue resolution

• Manage, schedule and develop the Gardening & Maintenance Technician
• Build and maintain the vendor bench, including pool plant service, equipment specialists and after-hours trades
• Negotiate and manage service contracts, and hold vendors to scope, response time and quality
• Coordinate and schedule walkthroughs, inspections and repairs
• Establish ongoing training so every Bathhouse Manager can maintain basic upkeep of areas and equipment

• Develop and execute improvement and repair proposals with established timelines and budgets
• Own the repairs and maintenance budget, and report variances to the General Manager
• Create and maintain comprehensive preventative maintenance schedules to avoid system failures
• Troubleshoot and develop long-term solutions for operational and technical issues that affect the guest experience
• Track Facilities department inventory needs and order supplies while remaining within budget

• Serve as the escalation contact for after-hours issues that exceed the scope of the on-call technician
• Cover the primary on-call rotation during the technician's time off, approximately four weeks a year
• Coordinate emergency repairs and communicate with the management team during crisis situations
• Maintain emergency contact lists and procedures for vendors and contractors
• Run a root-cause review whenever after-hours call-outs exceed three in a month

• Keep M.S.D. sheets current and easily accessible
• Maintain proper safety and sanitary protocols and procedures
• Help create and co-manage the Safety Committee, and coordinate fire drills
• Train all employees on safety procedures and emergency protocols
• Ensure compliance with all local health department and safety regulations, including pool water records

• Conduct daily facilities checks of the entire building
• Monitor lighting, sound systems and amenity spaces throughout operational hours
• Coordinate closely with the operations team to ensure seamless guest experiences
• Perform other duties as requested by the General Manager

Three or more years running facilities at a single site in hospitality, wellness, aquatics, fitness or hotel operations

• Working knowledge of commercial water treatment, boilers and HVAC
• Experience managing vendors, service contracts and a repairs budget
• Experience supervising at least one direct report
• Strong understanding of proper repair and maintenance concepts, and working knowledge of hand and power tools
• Experience in conflict resolution and team leadership
• Ability to maintain a high level of professionalism under pressure
• Detail-oriented, punctual and reliable
• Inclusive leadership style with strong communication skills

• Certified Pool Operator (CPO) certification required, or willingness to certify within 30 days of start. We fund the training and recertification
• CPR and First Aid certification required - we can fund training and recertification
• Ability to participate in all essential job functions, including lifting and carrying 50+ lbs
• Flexibility with tasks throughout the work day
• Ability to respond to escalation calls outside regular business hours

• Comfort in fast-paced or early-stage operations
• Experience building operational systems and preventative maintenance programs for a new venue
• Background in wellness, hospitality, spa, fitness or aquatic environments
• Passion for social sauna and bathing culture

• Full-time, 5 days a week: Mondays 8am to 4:30pm, and Tuesday to Friday roughly 11am to 7:30pm. One week a month, the Friday shift is swapped for a Saturday morning shift (8am to 12:30pm). Some holidays. Schedule may change based on operating needs
• 8-hour shifts include a 30-minute unpaid meal break and two paid 10-minute rest breaks. The Saturday morning shift includes one paid rest break, per California law
• Backup on-call coverage, approximately four weeks a year
• Flexibility to work extended hours during facility emergencies, with overtime paid per California law

Alchemy Springs is a community-centered social bathhouse rooted in connection, ritual, and care. Our heart-centered values guide how we show up for our guests, our team, and the broader San Francisco community.

Job type: Full-time, hourly, non-exempt (eligible for overtime)

Base pay range: $45 to $51 per hour based on experience (approximately $95-105K annually at 40 hours per week, before overtime)

• Quarterly performance bonus based on ticketing and emergency response performance: up to $5,000 per year
• Backup on-call stipend: $75 per week during covered weeks (about 4 weeks a year)
• Call-out pay: two-hour minimum at 1.5x the regular rate for calls between 6am and 11pm, and 2x the regular rate between 11pm and 6am or on a company holiday. Issues resolved remotely in under 30 minutes are paid at a flat $50, or for time worked at the applicable rate if higher. All call-out and remote troubleshooting time is recorded in our timekeeping system
• Overtime: paid per California law, including over 8 hours in a workday or 40 hours in a workweek, and double time over 12 hours in a workday. Where daily or weekly overtime rules produce higher pay than the call-out rates, the higher amount applies. The quarterly bonus and on-call stipend are included in the regular rate used to calculate overtime

• Health insurance
• Free unlimited admission to Alchemy Springs Bathhouse with a plus one
• 50% off services and retail products
• Professional development, including CPO and CPR/First Aid training and recertification, with training time paid
• 3 weeks paid time off, paid sick leave per the San Francisco ordinance, and holiday pay

Alchemy Springs is an equal opportunity employer committed to creating an inclusive workplace. All new hires must be eligible to work in the United States.

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.