Director, IT Business Operations

Position Summary
Reporting to the Executive Director of IT Administration the Director of IT Business Operations is responsible for assisting with talent management including hiring professional development on/off boarding of IT employees engagement and wellness. Additionally responsible for identifying developing and maintaining internal/operational IT policies and overseeing management of the IT website and portal. This position also oversees management and processing of contracts vendor relations purchasing invoice and other payments related to IT Business Operations as well as oversight of IT office locations coordinating the use of shared office spaces and ensuring adequate office and pantry supplies are always on hand.

Essential Functions
Leads the development implementation and maintenance of IT operational policies and guidelines to improve the operating quality and efficiency of the department (e.g. Standard Operating Procedures ( SOP )); ensures all operational policies and guidelines are clear and easy to understand Assists with hiring and managing vacancies ensuring new IT employees are set up properly and facilitating staff professional development opportunities Oversees management of the IT web presence and InfoTech portal page including liaising with content managers ensuring content is up to date and relevant pages are accessible and links are accurate Oversees all functions of IT Business Operations including contracts MSAs SOWs requisitions Purchase Orders invoices payments etc.; ensures quick resolutions to any vendor contact payment or billing issues Analyzes and develops reports for the Executive Director IT Administration and the VP/ CIO and escalates any irregularities Leads the creation of SLAs between IT Operations and other IT areas and with other stakeholders as appropriate and ensures work is completed within stated SLAs Helps develop OKRs for IT Administration Oversees maintenance of all IT office space locations ensuring they are adequate sanitized and safe for employees; coordinates the use of shared office space

Preferred Qualifications
Masters degree in an IT-related field public policy business administration law higher education or related field Ability to plan coordinate implement and maintain complex activities Ability to work and lead in a team environment and interact effectively with people at all levels of the organization Strong understanding of technical business and cultural environment of higher education in general and Fordham in particular Demonstrated expertise in vendor management determination of needs RFP ; developing and delivering presentations of technical matters in a clear and understandable manner; and customer service Ability to interact professionally with staff faculty and students

Work Environment
Office Environment: Employees are protected from weather conditions or contaminants but not necessarily occasional temperature changes.

Required Experience:

Director