Customer Service Agent and Administrative
Bath Concepts
Customer Service Representative / Administrative Assistant
We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.
Key Responsibilities
- Serve as the first point of contact for incoming calls, emails, and customer inquiries.
- Schedule appointments, manage calendars, and confirm customer consultations.
- Provide administrative support to project managers, sales staff, and leadership.
- Update and maintain files, CRM systems, and project documentation.
- Track and process incoming leads, ensuring proper handoff to sales teams.
- Participate at local home shows to represent our company, educate customers, and set appointments.
- Support warehouse office operations with ordering supplies and coordinating deliveries.
- Ensure professional, timely, and courteous communication with clients and partners.
Qualifications
- 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
- Strong organizational skills with attention to detail.
- Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
- Excellent phone and email communication skills.
- Ability to prioritize and manage multiple tasks in a deadline-driven environment.
- Positive attitude and team-oriented mindset.
Vacancy posted 1 day ago
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