Resident Relations Specialist

Company Description

Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.

Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.

Job Description

The Resident Relations Specialist supports the overall resident experience by serving as a primary point of contact for resident inquiries, service needs, and community engagement. This role helps ensure smooth daily operations, strong resident relationships, and a positive living environment. This position partners closely with leasing, maintenance, and onsite leadership to deliver exceptional service and support resident satisfaction and retention.

Key Responsibilities

Resident Relations & Support

• Serve as a friendly, responsive resource for residents, addressing questions, concerns, and service issues professionally.
• Provide support during move-ins, move-outs, and renewals to ensure a seamless resident lifecycle.
• Maintain accurate communication logs and follow up on resident concerns in a timely manner.

Community Engagement & Events

• Assist in planning, promoting, and executing resident events, social activities, and community-building programs.
• Distribute resident communications, including newsletters, announcements, and digital updates.
• Promote amenities, services, and community resources that enhance resident experience.

Operations & Service Coordination

• Support package management, amenity reservations, and front‑desk or lobby operations (if applicable).
• Coordinate with maintenance staff to ensure timely work order resolution and follow-up.
• Maintain resident data and service records in property management software (e.g., Yardi, RealPage, Entrata).

Customer Service & Retention

• Build positive relationships with residents through consistent, high-quality service.
• Identify recurring concerns or trends and escalate when necessary to onsite leadership.
• Support resident retention efforts by fostering strong engagement and satisfaction.

Administrative & Compliance Tasks

• Assist with preparation of resident notices, policy communications, and community updates.
• Ensure resident interactions and communications follow Fair Housing, ADA requirements, and company policies.
• Contribute to monthly reporting on resident satisfaction, engagement, and service metrics.

Qualifications

Required

• Experience in customer service, hospitality, resident engagement, property administration, or a related field.
• Strong verbal and written communication skills.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficiency with standard office software and willingness to learn property management systems.
• Professional, friendly, and solutions-oriented customer service approach.

Preferred

• Experience in property management, multifamily housing, or community services.
• Event planning, programming, or community engagement experience.
• Bilingual or multilingual communication skills.

Additional Information

What We Offer:

• Expected pay range of $22.00 - $24.00 per hour.
• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs

Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

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Preferred Apartment Communities is proud to be a US EPA ENERGY STAR® Partner.