Operations Analyst

Operations AnalystThe Operations Analyst plays a key role in connecting our Sales, Finance, PMO, and Services teams to ensure projects are accurately planned, tracked, and delivered. This role provides visibility into project performance, services backlog, budgets, and operational metrics while supporting process improvements that drive efficiency and business growth.As part of the Consulting Operations team, you'll work closely with Practice Directors, Project Managers, Revenue Managers, and Sales partners to maintain accurate project data, manage operational workflows, monitor milestones and budgets, and identify opportunities for improvement. The ideal candidate enjoys solving problems, analyzing data, improving processes, and collaborating across teams to support informed business decisions.Responsibilities include:Maintain and manage the services backlog by practice and delivery group, ensuring accurate project setup, closure, status tracking, and data integrity.Monitor operational performance and partner with Project Managers and Operations leaders to identify risks, resolve issues, and support successful project execution.Support project lifecycle activities including project creation, project plan maintenance, milestone tracking, and project closeout activities.Analyze project, operational, and financial data to identify trends, risks, opportunities, and areas for process improvement.Monitor budgets, milestones, schedule changes, and project health indicators while proactively addressing potential risks.Support weekly, monthly, and quarterly operational and financial reporting.Collaborate with Practice Directors, Project Managers, Revenue Managers, Finance, and Sales teams to ensure alignment on project scope, budgets, timelines, and revenue recognition activities.Proactively identify and implement data improvements, reporting enhancements, and system customizations that support business requirements.Participate in or lead operational process design, implementation, automation, and continuous improvement initiatives.Communicate effectively across cross-functional teams to ensure leaders and stakeholders remain informed on key priorities and initiatives.Assess operational challenges and develop solutions that improve productivity, quality, financial performance, and client satisfaction.Qualifications include:Bachelor's degree or equivalent relevant work experienceProficient in Microsoft Office with advanced Excel skillsEffective and efficient communication skills and be able to organize, prioritize and schedule a high workloadDemonstrated analytical and problem-solving abilitiesStrong collaborative skills and the ability to communicate effectively with various audiencesPreferred qualifications include:Experience with operational analysis including data collection, reporting, and analyticsExperience working with project budgets, forecasting, or financial reportingExperience using reporting and visualization tools such as Power BIExperience working with Salesforce or similar CRM/project management platformsExperience supporting process improvement, workflow optimization, or operational initiativesNetsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart