Laptop Imaging Technician

Were seeking a detail-oriented hard-working Laptop Imaging Technician for a fast-paced high-volume environment. Youll image and configure Windows laptops in bulk ensuring every device meets company standards and is ready for deployment.

Ideal Background
Hands-on experience in IT support desktop deployment or similar technical roles.

Roles and Responsibilities:
Image and configure Windows laptops in bulk using SCCM task sequences (initiation only)
Perform first-time setup on new laptops including required software and configuration
Support laptop refresh projects - device replacement and data migration
Conduct QA/QC on all imaged laptops
Troubleshoot imaging issues (e.g. PXE boot failures) document findings and escalate as needed
Accurately update tickets and asset management systems
Wipe retired assets and coordinate returns to leasing companies
Move and organize laptops on a large imaging bench (up to 60 laptops at a time)
Schedule repairs with hardware vendors and process asset return packages
Collaborate as part of a 5-person team; provide high-volume service without sacrificing quality or attention to detail
Perform other duties as assigned

Required Skills:
Experience with Windows laptop imaging (SCCM task sequence experience preferred)
Ability to lift at least 50 lbs and move quickly between workstations
Strong troubleshooting and problem-solving skills
Excellent communication skills; works well in a team
High attention to detail; able to follow instructions precisely
Must be able to work 100% onsite in Downers Grove IL

Preferred Skills:
Fast/touch typing preferred

Preferred Certifications
CompTIA A
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Windows Client
Other industry-recognized IT certifications