Senior Service Center Representative

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity in the Information Technology group. We are looking for a Senior Service Center Representative to work with CHS employees and international users and exercise judgment within the defined procedures and practices to determine appropriate action. You must have excellent communication skills, both verbal and written, and be detail oriented. 

Responsibilities

• Provide technical support involving desktop, laptop, handheld devices, network services, and other technology such as conference room components.
• Coordinate, diagnose and troubleshoot incoming support calls, or in person walk-ups. 
• Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
• Document, implement, and adhere to standard operating procedures and customer service guidelines. 
• Capture, monitor, communicate, and resolve events that impact the user environment. 
• Manage multiple assignments of moderate to complex scope.
• Apply professional concepts, company policies and procedures to solve a variety of problems. 
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. 
• Perform other responsibilities as needed or assigned.

Minimum Qualifications (required)

• High School Diploma (or equivalent)
• 2+ years of experience in Information Technology and help desk support 

Additional Qualifications

• Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field
• Previous work experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes
• Knowledge of ITSM best practices and service delivery standards 
• Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
• Strong customer service and communication skills 
• Microsoft Certifications
• Familiar with Microsoft Office Suite
• A+ Certification 

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability and willingness to work a variety of shifts during the hours of 6am – 6pm, including rotating weekends, and some holidays

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.

Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to View email address on customerservicejobs.com; to verify that the communication is from CHS.