Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeCarver Lake Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $20- $24 per hour, for each hour workedThis is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowanceUnlimited Diet CokeMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially ImproMed, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Carver Lake Veterinary Center?Carver Lake Veterinary Center has been a local favorite since our founding in 1996. Our growing, four-doctor team is supported by long-term CVTs and a cross-trained support staff. Our doctors have a range of experience and hold special interests in advanced diagnostics, internal medicine, and behavior. At Carver Lake Veterinary Center, you can expect state-of-the-art medical care, fantastic team collaboration, and excellent tools and equipment. We have upheld the high standards of our AAHA-Accreditation since 2002, understand the unique needs of our feline patients, and have a great community reputation (we were even voted Neighborhood Favorite multiple times!) We primarily see small animals, however, we're also well-equipped to treat small mammals and exotic pets.