IT Systems Support Specialist

IT Systems Support Specialist

Full Time Monday thru Friday 8:00 a.m. to 4:30 p.m.

The IT Systems Support Specialist provides on-site, hands-on technical support and manages core IT infrastructure for a small Critical Access Hospital. This role supports clinical and business operations by maintaining end-user devices, networks, servers, security systems, and Microsoft 365. The ideal candidate is a versatile, service-oriented professional comfortable working across multiple IT domains in a healthcare setting.

End-User & Device Support

• Install, configure, maintain, and troubleshoot PCs, laptops, printers, faxes, scanners, label printers, tablets, phones, TVs, etc.
• Provide technical support for organizational staff, including clinical and administrative users.
• Document support requests and resolutions in a help desk system.
• Manage user accounts, permissions, and access using Active Directory and Group Policy.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Assist with device enrollment and management using Microsoft Intune.

Network & Infrastructure

• Perform basic network administration, including switch management and Wi-Fi troubleshooting.
• Install and maintain network cabling, wall drops, patch panels, and equipment racks.
• Assist with firewall, router, and VPN configuration and troubleshooting.
• Monitor network performance and respond to connectivity issues.

Systems & Applications Support

• Assist with support of EHR (electronic health record) systems and other healthcare-related support systems (medication dispensing system, telemetry, telemedicine).
• Assist in maintaining on-prem and/or virtual servers (Windows Server).
• Support system installations, patching, updates, and routine maintenance.
• Assist with backup systems, disaster recovery (DR) processes, and restore testing.
• Monitor systems using Remote Monitoring and Management (RMM) tools.

Security & Compliance

• Follow hospital IT security policies and healthcare compliance requirements (HIPAA).
• Assist with endpoint protection, patch compliance, and access control.
• Identify and escalate potential security incidents or vulnerabilities.

Operations & Other Duties

• Document systems, configurations, procedures, and troubleshooting steps.
• Coordinate with vendors and managed service providers as needed.
• Support after-hours or on-call responsibilities as required.
• Perform other IT-related duties as assigned to support hospital & clinic operations.

Integration & Clinical Systems

• Basic understanding of HL7 interfaces and healthcare system integrations
• Ability to monitor interface status, identify errors, and coordinate troubleshooting with vendors
• Familiarity with data flow between EHR, lab, radiology, and third-party systems

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field or equivalent experience.
• 2+ years of experience in IT support or systems administration (healthcare experience preferred).
• Working knowledge of:
  • Windows desktop and server environments
  • Active Directory and Group Policy
  • PC hardware troubleshooting
  • Basic networking concepts (TCP/IP, DNS, DHCP)
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks in a small-team environment.

Preferred/Plus Qualifications

• Experience with Microsoft 365 administration.
• Experience with SharePoint (site permissions, document libraries).
• Experience with Microsoft Intune / endpoint management.
• Familiarity with RMM tools.
• Experience with backup and disaster recovery systems.
• Knowledge of firewalls and network security.
• Experience working in a healthcare or regulated environment.

Physical & Work Requirements

• Ability to lift and move IT equipment (up to 50 lbs).
• Ability to run network cabling and work in equipment rooms.
• Occasional after-hours or emergency support may be required.

Benefits

• Health
• Dental
• Vision
• Life
• Retirement Savings with Employer Match
• Health Savings Accounts - with Employer Contribution
• Flex Spending Accounts
• Supplemental coverage policies including STD, LTD, Accident, Hospital Confinement, Cancer
• Paid Time Off
• Corporate Purchasing Discounts
• And most importantly, we offer a flexible work environment that supports a healthy work-home life balance