Customer Service Representative

Customer Service Representative

In-office in Houston, TX 77070

Our client is a growing provider of commercial and architectural lighting solutions that specializes in delivering high-quality, energy-efficient LED products for a wide range of applications. Their focus is on innovation, technical expertise, and delivering tailored lighting solutions that meet the needs of contractors, designers, and commercial customers.

They are seeking a customer-focused and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and partners. This role is critical in ensuring orders, inquiries, and support requests are handled accurately, efficiently, and professionally. They value collaboration, continuous improvement, integrity, and a commitment to excellence in everything they do.

Best-in-Class Benefits and Culture:

Our client values leaders who embody and reinforce their core values and foster a supportive, collaborative work environment. They offer competitive compensation and a comprehensive benefits package designed to support employees' well-being, growth, and success, including:

• Paid vacation, personal/sick time, and holidays, including your birthday
• Medical, dental, and vision coverage
• Bereavement and parental leave
• Student assistance program
• Weekly company-sponsored training with lunch provided
• Employee product discounts
• Supportive, values-driven culture with opportunities for career growth
• 401(k) offered

Plus, they value integrity, humility, and commitment to excellence, creating an environment where employees feel supported, inspired, and empowered to contribute to the organization's mission. By fostering collaboration, continuous learning, and an "others first" mindset, they ensure every team member has the opportunity to grow, make an impact, and thrive professionally.

To succeed, you should have:

• Previous experience in customer service, technical support, inside sales support, or a related customer-facing role; experience in lighting, electrical, manufacturing, construction, distribution, or other technical product environments is preferred.
• Strong communication, problem-solving, and conflict-resolution skills, with the ability to manage multiple priorities while maintaining a high level of accuracy, professionalism, and customer satisfaction.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams) and experience using ERP and CRM systems; Oracle NetSuite experience is a plus.
• Comfortable handling a high volume of phone calls, emails, and customer inquiries while working independently and collaborating effectively with cross-functional teams.
• General technical aptitude with the ability to learn product specifications, interpret technical documentation such as cut sheets and installation instructions, and assist customers with product-related questions; knowledge of electrical or lighting systems is preferred.

Your responsibilities as the Customer Service Representative will include:

• Serve as the primary point of contact for customer inquiries via phone and email, providing timely, professional support while ensuring a high level of customer satisfaction.
• Process customer orders accurately and coordinate with internal departments to ensure orders, requests, and service needs are completed efficiently and on schedule.
• Manage customer cases, service requests, and Return Merchandise Authorizations (RMAs), including documentation, tracking, follow-up, and resolution.
• Provide technical support by assisting customers with product questions, troubleshooting, and basic application inquiries, escalating complex issues to the appropriate team members when necessary.
• Support the sales process by responding to basic quoting inquiries, maintaining accurate customer records, and ensuring effective communication between customers and internal stakeholders.

Ready to bring precision, craftsmanship, and care to every product you create? Apply today and join a company where your work directly contributes to delivering high-quality, innovative lighting solutions their customers can trust.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.