Medical Assistant/ Front Office Support - Float Position

Job Description

Job Description

Well Rooted Pediatrics is seeking a friendly, experienced and dependable healthcare professional who is comfortable working in both the clinical and administrative areas of a busy pediatric practice.

At this time, we are not hiring entry-level candidates or new graduates. Applicants must have previous experience in both of the following:

• Medical Assistant in a physician's office or outpatient clinic (preferred: pediatrics or family medicine) rooming patients, documenting information, coordinating laboratory testing,  venipunctures and
• Medical front office experience, including patient scheduling, insurance verification, check-in/check-out, and telephone communication. 

Candidates with experience in both clinical Medical Assistant duties and front office operations is required. The ideal candidate is cross-trained, adaptable, and enjoys working wherever support is needed to provide an exceptional patient experience.

This position requires excellent organizational skills, attention to detail, the ability to multitask, and a positive, team-oriented attitude.

Responsibilities

Front Office Responsibilities

• Welcome patients and families while providing outstanding customer service.
• Answer and direct incoming phone calls professionally.
• Schedule, confirm, and reschedule patient appointments following office scheduling guidelines.
• Verify patient demographics, insurance eligibility, and benefits.
• Collect copays, balances, and self-pay fees while accurately posting payments.
• Assist patients with registration forms, consent forms, and other required documentation.
• Maintain accurate patient information within the electronic health record (EHR).
• Scan, fax, file, and retrieve patient records as needed.
• Maintain a clean, organized, and professional reception area.
• Assist with administrative projects and other office duties as assigned.

Clinical Medical Assistant Responsibilities

• Prepare patient charts prior to appointments by reviewing documentation, laboratory results, and visit needs.
• Room patients by obtaining vital signs, medical history updates, and medication reconciliation.
• Prepare exam rooms and medical equipment before patient visits.
• Assist providers during examinations and procedures.
• Venipunctures
• Administer vaccines, medications, and perform clinical procedures within scope of practice.
• Collect laboratory specimens and coordinate outside laboratory testing.
• Track laboratory and imaging results to ensure timely follow-up.
• Communicate normal and abnormal results to families as directed by providers.
• Clean and sterilize instruments and exam rooms following infection control protocols.
• Monitor and maintain clinical inventory and medical supplies.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of experience working in a medical office.
• Medical Assistant certification  (CMA, RMA, CCMA, or equivalent).
• Current BLS Certification preferred.
• Pediatric experience is a plus.
• Strong knowledge of medical terminology 
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a busy pediatric office.
• Comfortable working independently and as part of a collaborative team.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to pass a background check.

Benefits & Perks

• Competitive salary
• Paid Time Off (PTO)
• Employee discount on products and services
• Supportive, team-oriented work environment
• Meaningful work helping children and families achieve lifelong health