Medical Assistant

Job Description

Job Description

Job Title: Certified Medical Assistant
Department: Neurology Clinic
Reports To: Office Manager and Lead MA
FLSA Status: Non-Exempt
Location: Affinity Neurocare Clinic #201 – Frisco, TX

Position Summary:

The Certified Medical Assistant (CMA) at Affinity Neurocare supports high-quality patient care and the daily operations of a fast-paced outpatient neurology practice. This position blends clinical and administrative responsibilities, including insurance verification, patient check-in/check-out, medication refill processing, referral management, EEG setup assistance, and support for neurology-specific procedures. The CMA is expected to work collaboratively with providers and staff and assist with various tasks as needed to maintain clinic efficiency and patient satisfaction.

Key Responsibilities:

Clinical Duties:

• Greet and room patients, obtain and document vital signs, medical history, medications, and chief complaints in the EMR.
• Assist with neurology procedures such as migraine and trigger point injections under supervision a needed
• Mix medications in accordance with safety protocols.
• Prepare patients for EEG procedures using the 10–20 Electrode Placement System; apply and secure electrodes, monitor signals, and document findings.
• Respond promptly to patient discomfort or urgent clinical concerns.
• Maintain a clean, safe, and stocked environment in exam rooms and procedure areas.
  

Administrative Duties:

• Perform patient check-in and check-out procedures, ensuring accurate data entry and professional interaction.
• Verify insurance benefits, obtain pre-authorizations for treatments, diagnostics, and medications, and manage referral submissions.
• Call in prescription refills to pharmacies per provider instruction and document all communication.
  
• Communicate clearly with patients regarding balances, authorizations, and required documents.
• Other duties as needed

Operational Support:

• Participate in rotating Saturday clinics as part of the clinic’s extended care commitment.
• Manage and track referrals and prior authorizations to ensure timely patient care.
• Maintain clear, timely communication with patients regarding their medication refills, appointment changes, or required paperwork.
• Collaborate with internal and external healthcare providers to ensure continuity of care.
• Assist with preparing materials or logistics for patient education, office audits, or provider travel coordination.

Leadership & Training:

• Support onboarding and training of new CMAs and front office staff.
  
• Foster a culture of collaboration, service, and excellence within the clinical and administrative teams.

Qualifications:

• At least 2 years of clinical experience.
• Strong knowledge of insurance processes, pre-authorizations, and referrals.
  
• Excellent communication, time management, and interpersonal skills.
• Must be available to work rotating Saturday shifts as scheduled.

Work Environment:

• Neurology outpatient clinic in the DFW area.
• Must be able to walk, stand, lift, and bend for extended periods.
• Exposure to clinical environments requires PPE and infection control protocols.

Equal Opportunity Statement:

Affinity Neurocare is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business need.