Engineer II - Applications (Hardware & Systems)

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.Visit our careers page to see what exciting opportunities and company perks await!Job Description:Microchip’s Data Center Solutions (DCS) group is a fast-growing business with a vision to connect, manage, and secure the world’s information by being the preferred partner for storage, memory, and compute connectivity for data centers. DCS delivers a broad portfolio of innovative silicon, board-level, and software solutions that serve as anchors for total system solutions across the data center market.The RoleMicrochip Technology Inc. is looking for an Engineer II-Applications (Hardware & Systems) in San Jose, CA. The successful candidate will be working closely with the product development, validation, marketing, and sales teams to provide world-class technical customer support for the Datacenter and Server channel products. This will include assisting in design wins, supporting customer product ramp up & production, triage complex systems issues, and working with development teams to resolve issues in a timely manner. These activities require the ability to work and gather information across functional groups, external customers, and product programs to determine the optimal solutions for our North American and International customers. This role is structured for an engineer who takes ownership—demonstrating self-initiative, fully understanding each task, asking questions when in doubt, and exploring new initiatives that benefit the team and organization.Key Responsibilities:Support SAS/SATA/NVMe protocol, RAID controller embedded firmware, OS drivers, and management software for assigned productsSupport PCIe, security, and encryption technologiesSupport Tier 1 OEM/ODM and channel engagements—assisting with design wins, deliverables, and system bring-up—with increasing independenceWork closely with channel customers, ECO System partners, and distributionSet up and maintain the system compatibility and debug labMaintain the knowledge base & issue-tracking databasePerform board-level debug, minor reworks, scripting, and code updatesTake ownership of assigned tasks—showing self-initiative, fully understanding the requirements, asking questions when in doubt, and exploring improvements that benefit the team and organization—while working independently and within a teamRoot cause and document customer issues in a timely manner, contributing to and progressively leading cross-functional investigationsDevelop and review customer-level documentation including user guides, release notes, technical product training, and application notesUnderstand customer requirements and help drive them through the project management processProvide training as needed to end customers, MCHP FAEs, and MCHP salesTravel within North America and internationally, as needed, to work at trade shows, customer sites to debug firmware and softwareRequirements/Qualifications:Developing technical leadership with strong teamworkStrong verbal and written communication skills with customer facing experience and presentation skillsAbility to effectively work with cross-functional teams and across multiple geographical locationsCustomer facing experience (Tier 1 a plus) and ability to understand requirements and help drive them through the project management processProvide training as needed to end customers, Microchip Applications and FAEsProvide customer and field engineer support as neededMust demonstrate initiative and ownership, be self-motivated, and ask questions when in doubt to fully understand the taskIndependent but also works well within the cross functional teams across multiple geographical locationsCreative with attention to detailAbility to multi-task and meet deadlinesBasic Qualifications:Bachelor’s degree in Electrical Engineering or Computer Engineering2.5+ years of directly related experience in a similar Applications or hardware customer-support role (or equivalent)Working knowledge of SAS/SATA, SCSI, PCIe/CXL, NVMe and other storage related technologies.Experience with board-level debugExperience with board schematics & layout reviewProficient programming skills in Python and C/C++, with TCL/TK or other scripting languageExperience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipmentPreferred Qualifications:Experience with RISC, MIPS, ARM based embedded processorsExperience with storage acceleratorsExperience with AI/ML, deep learning, and natural language processingExperience working with Marketing and Sales teamsUnderstanding of server BIOS functionality and device driversExperience with server/storage firmware and softwareHardware and chip development/debug skillsExperience with high-speed debug equipment like oscilloscopes, DCAJ and BERTDebugging skills and experience with kernel (Windbg), JTAG, serial port, Greenhills DebuggerExperience in the Storage IndustryTCP/IP knowledge/experienceLocal Area Networking experienceExperienced with Storage management (MCTP, BMC, etc.)Highly structured programming in C, C++, and TCL/TK or other scripting languageTravel Time:0% - 25%Physical Attributes:Feeling, Hearing, Other, Seeing, Talking, Works Alone, Works Around OthersPhysical Requirements:70% Sitting, 15% Walking, 15% Standing, Usual Business HoursPay Range:We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments. In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature. Find more information about all our benefits at the link below:Benefits of working at MicrochipThe annual base salary range for this position, which could be performed in the US, is $70,304 - $143,000.**Range is dependent on numerous factors including job location, skills and experience.Microchip Technology Incis an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.SummaryLocation: CA - San Jose - 3870 N. First StType: Full time