Customer Operations Specialist

Position Summary MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Specialist in Indianapolis, IN to support our fast‑growing Security division. The role plays a critical part in ensuring accurate order processing, billing, and account management. The specialist collaborates with Sales, Operations, and Finance teams to drive efficiency and maintain customer satisfaction. The ideal candidate has strong attention to detail, organizational skills, and experience in customer operations or related fields. What You Will Be Doing Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses. Set up projects in the ERP system and process change control requests. Collaborate with Sales to resolve booking rejections. Process daily billings for Service and Install. Manage SLA and SecurePlan expirations and renewals. Quote and process subscription renewals while tracking software license expirations and renewals. Establish and manage billing cycles for subscriptions. Ensure timely invoice collection by contacting customers and managing collection activities for aged balances. Communicate with customers regarding new billings and overdue balances. Work with the Operations team to correct billing discrepancies. Issue invoice corrections and credits as needed. Edit Sales Orders for MAC and Box Sales jobs. Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering. What You Will Bring to the Team 2+ years of experience in customer operations or related fields such as customer service, scheduling/dispatch, accounts payable/receivable, purchasing, shipping/receiving, inventory management, sales support, etc. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong verbal and written communication skills with the ability to interact at all levels of the organization. Ability to work independently, manage priorities in a fast‑paced environment, and meet deadlines. Strong organizational and administrative skills with attention to detail. High level of integrity and discretion in handling confidential information. Experience in accounts receivable is a plus. Prior experience in an office setting is preferred. Environment and Physical Requirements The employee works inside; duties include frequent standing, walking, sitting, using hands to manipulate objects, reaching, climbing stairs, talking, hearing, lifting up to 15 pounds, and using a computer. The role requires near vision and frequent eye use for reading and computer work. Travel Requirements Travel as necessary to support company and customer needs. Direct Reports No Direct Reports. Benefits Competitive compensation and benefits including Medical, Dental, Vision, 401K, PTO, Holiday Pay, and Education Incentives. Equal Opportunity Statement Mobile Communications America, Inc. is a proud Equal Opportunity workplace and an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr