F&B Manager

Food & Beverage Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities include overseeing all aspects of the daily operation of the outlet, supervising outlet personnel, responding to guest complaints in a timely manner, working with other F&B managers and keeping them informed of issues as they arise, keeping immediate supervisor fully informed of all problems or matters requiring his/her attention, assisting in coordinating and monitoring all phases of Loss Prevention in the outlet, preparing and submitting required reports in a timely manner, ensuring preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly action plans, monitoring quality of service in F&B outlet, assisting in menu planning and preparation, ensuring compliance with all local liquor laws, and health and sanitation regulations, ensuring compliance with SOP's in all outlets, ensuring compliance with requisition procedures, being visible on the floor and assisting staff as needed during each meal period, conducting staff performance reviews in accordance with Highgate Hotel standards, ensuring the training of employees on SOP's and technical job tasks, being involved in and/or conduct departmental and hotel training (CARE, One to One ), etc., interviewing candidates for front-of-house F&B positions and following standards for hiring approvals, completing tip reporting, understanding, implementing and monitoring corporate promotions in outlet (if applicable), including buffet and three-meal concept standards, and ensuring overall guest satisfaction.

Qualifications include effectively communicating both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, listening to, understanding, and clarifying concerns raised by employees and guests, multitasking and prioritizing departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel, maintaining high standards of personal appearance and grooming, including wearing nametags, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, understanding and evaluating complex information, data, etc. from various sources to meet appropriate objectives, maintaining confidentiality of information, and performing other duties as requested by management, maintaining a warm and friendly demeanor at all times.

Benefits include a comprehensive and competitive benefits package designed to support your health, well-being, and financial future, including medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave (provided in accordance with applicable law), employee assistance program (EAP), educational opportunities / Tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

For Employees Based in Washington: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, up to 20 days of paid vacation per year, based on classification and length of service, 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO, Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.