OPERATIONS ANALYST I

Operations Analyst IThe Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida's gaming laws and combatting illegal gambling activities. The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of more than 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.The Florida Gaming Control Commission offers a supportive work environment that fosters growth and collaboration.Position Duties and Responsibilities:Reviewing and processing occupational license applications related to gaming activities regulated by FGCCTaking appropriate action in the licensing database to facilitate the issuance of a license for eligible applicantsIdentifying deficient applications and notifying the applicant of the errors and/or omissions within 30 daysCreating checklists to ensure all requirements have been metRetrieving criminal history reports from the FDLE website; matching the criminal history with the application and determining whether further documentation is required from the applicantAnswering public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and proceduresResponding to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence processAssisting with scanning fingerprint cards for electronic submission to FDLE and retrieving fingerprint results on an as-needed basisAssisting with scanning and indexing documents into OnBase, the Commission's imaging systemAnswering questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and proceduresPerforming special projects and other duties assigned by the Licensing Administrator or the Chief of OperationsKnowledge, Skills, and Abilities:Must have computer skills to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs and competency in the operation of standard desktop computers, printers, and optical scanners.Aptitude to develop, absorb, and retain general knowledge of gaming operations.Must have skills and knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.Must have the ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.Minimum Requirements:Three (3) years of administrative or clerical experience in an office setting; orAn associate's degree from an accredited college or university and one (1) year of administrative or clerical experience in an office setting.Benefits of working for the State of Florida include a comprehensive compensation package featuring competitive benefits such as health, dental, vision, life, and supplemental coverage options, paid personal time, family planning support, retirement plans, and more.