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IT Support Specialist

L Knife & Son, LLC

Job Description

Job Description

Technical Support & Troubleshooting

  • Provide Tier 1 and Tier 2 technical support for computers, mobile devices, printers, and applications
  • Respond to IT help desk tickets in a timely and professional manner, ensuring prompt resolution
  • Diagnose and resolve issues related to hardware, operating systems, network connectivity, and software applications
  • Escalate complex technical issues to the IT Systems Administrator or IT Manager as appropriate
  • Maintain accurate records of support requests, resolutions, and system changes

System Setup & Maintenance

  • Assist with new user setups, including computer configuration, system access, and software installation
  • Manage user accounts, passwords, and permissions in accordance with IT policies
  • Support system updates, antivirus deployments, and security patching
  • Maintain inventory of IT assets, including laptops, monitors, and mobile devices
  • Assist with deployment and maintenance of hardware and software at remote sites

Network & Application Support

  • Support end users in the use of business-critical applications
  • Monitor basic network connectivity and assist in troubleshooting outages
  • Provide support for telecommunication systems, printers, and wireless devices
  • Coordinate with external vendors or service providers to resolve connectivity or performance issues

Training & Documentation

  • Educate employees on technology use, IT policies, and security best practices
  • Maintain and update IT documentation, including system setup guides and troubleshoot procedures
  • Contribute to user-friendly “how-to” resources and training materials for common IT tasks

Security & Compliance

  • Enforce IT security policies and best practices in coordination with IT leadership
  • Support antivirus, malware protection, and endpoint security monitoring
  • Participate in regular reviews of system access, password management, and device compliance
  • Maintain confidentiality of company data and adhere to all IT security procedures
  • Other duties as assigned

Qualifications & Requirements

  • Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
  • 2-4 years of experience in IT support, help desk, or desktop services role
  • Strong working knowledge of Microsoft Windows, Office 365, and hardware troubleshooting
  • Experience with Active Directory, VPN, and remote desktop tools preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and multitasking abilities with high attention to detail
  • Availability for after-hours support or on-call coverage on a rotating basis

Core Competencies

  • Customer Service : Delivers responsible and professional support to internal users
  • Technical Proficiency : Troubleshoots and resolves a variety of IT and system issues effectively
  • Communication : Explains technical information clearly and concisely to non-technical users
  • Problem Solving : Diagnoses issues methodically and recommends appropriate solutions
  • Collaboration : Works effectively within the IT team and across departments
  • Adaptability : Adjusts quickly to changing technologies, priorities, and business needs
  • Organization : Manages multiple support requests and tasks with attention to detail

Physical Demands & Work Environment

  • Regularly required to sit, stand, bend, and lift up to 20 lbs
  • Frequent use of computers, printers, phones, and IT equipment
  • Occasional travel required to company divisions for onsite support
  • Work is typically performed in a professional office environment with moderate noise levels and standard lighting
Vacancy posted a month ago
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