Service Advisor

Job Description

Job Description

Join the dynamic team at Fox Ann Arbor Hyundai as a Full-Time Service Advisor and elevate your career in a fun, customer-focused environment. This onsite position in Ann Arbor, MI, offers you the chance to engage directly with customers, providing them with excellent service and innovative solutions to their automotive needs. Your role will be pivotal in delivering high-performance results while fostering a culture of empathy and integrity. With a competitive salary range of $50,000.00 - $150,000.00 per year , this position not only rewards hard work but encourages growth and excellence.

Step into a role where your problem-solving skills and customer-centric approach can shine and make a tangible impact. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss the opportunity to be part of a team that truly values its members and fosters a sense of belonging.

Come join the fastest growing Hyundai dealership in Michigan

As a Full-Time Service Advisor at Fox Ann Arbor Hyundai, you will be the first point of contact for our valued customers, scheduling service appointments and greeting them with a friendly, professional demeanor. Your role will involve gathering crucial vehicle and customer information before their arrival, ensuring a seamless experience. You’ll accurately document vehicle issues on repair orders, inspect vehicles, and recommend necessary services based on service history.

Additionally, you will provide clear, written cost estimates for parts and labor, check on repair progress, and communicate any changes or updates to customers in a detailed manner. You will ensure all work is completed satisfactorily, confirm authorized repairs, and address all customer inquiries regarding charges and completed services. This position may also include various other responsibilities as assigned, allowing for a varied and engaging workday.

To thrive as a Full-Time Service Advisor at Fox Ann Arbor Hyundai, you will need a robust blend of technical and interpersonal skills. A background of two to four years in a similar role, combined with relevant training or education, is essential. A passion for technology is important, as you'll be utilizing various tools to enhance the customer experience effectively.

Strong communication skills are crucial, enabling you to convey information clearly and empathetically to customers. Additionally, excellent organizational and follow-up abilities will help you manage appointments and repair orders efficiently. The ability to multi-task, prioritize tasks, and manage your time effectively is vital to ensure smooth operations and high customer satisfaction throughout each day.

Your problem-solving mindset will be key in addressing any challenges that arise, making you an invaluable asset to our team.

Knowledge and skills required for the position are:

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.

If you think this job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!