Hybrid Loss Mitigation Specialist

divh2Loss Mitigation Specialist/h2pCome join our amazing team and work a hybrid schedule!/ppThe Loss Mitigation Specialist will be responsible for educating borrowers on CMS Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Repayment Plans, Forbearances and Reinstatements. Perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved pay for this position is $23.00 + monthly bonus. An additional $1.50 per hour can be added, if you are bilingual English/Spanish./ppWhat youll do:/pulliHandle inbound calls routed through IVR as well as internal transfers to determine borrowers intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/information,/liliMake outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents./liliCommunicate approval or denial of a loss mitigation workout option,and handle general questions regarding account information./liliReviews borrowers financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship./liliIn a denial case engage borrowers interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation team./liliProvide information to borrowers relating to Title issues that may be impeding finalization of a modification./liliMaintain consistent attendance to ensure fulfillment of essential duties and responsibilities./liliCommunicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicers evaluation of the borrower for those options./liliNotify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documents./liliBeing knowledgeable about the borrowers situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options./liliAssist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicers staff handling Escalated Cases and, upon request, must provide contact information for MHA Help./liliPerform other duties as assigned./li/ulpWhat youll need:/pulliOne (1) or more years experience in collections, loss mitigation or call center within a mortgage servicing environment required./liliFull State NMLS licensing required within 6 months of entering this job./liliKnowledge of mortgage industry terminology preferred./liliWorking knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC./liliKnowledge of Microsoft Suite at an intermediate level required./li/ulpOur Company:/ppCarrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: We Offer:/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat./ppJob Identification 4070/ppJob Category Loss Mitigation/ppDegree Level High School Graduate/ppJob Schedule Full time/ppLocations 6200 Tennyson Pkwy, Plano, TX, 75024, US (Hybrid)/p/div