Technical Program Manager

Job Description

Job Description

PROJECT MANAGEMENT FUNCTIONS

• Manage day-to-day execution of customer deployments and infrastructure projects
• Coordinate scheduling, logistics, staffing, materials, and field execution activities
• Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates
• Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements
• Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards
• Drive milestone tracking, reporting, customer deliverables, and operational status reviews
• Support budget tracking, labor forecasting, and project planning activities
• Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions
• Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders
• Assist with issue escalation management, risk mitigation, and recovery planning
• Ensure project documentation, testing records, and closeout packages are completed accurately and on time
• Support customer communication throughout all phases of deployment and project execution
• Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions

TECHNICAL PROGRAM MANAGEMENT FUNCTIONS

• Support budget tracking, labor forecasting, and project planning activities
• Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments
• Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders
• Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes
• Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements
• Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy
• Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness
• Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency
• Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria
• Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements
• Support quality assurance inspections, turnover audits, and final acceptance reviews
• Participate in technical discussions involving:
  • Structured cabling systems
  • Fiber testing and certification
  • Rack & stack deployments
  • AC/DC power infrastructure
  • Network infrastructure validation
  • Data center readiness and commissioning
  • Edge and POP infrastructure deployments
• Support customer-facing technical discussions and solution alignment activities
• Assist with identifying operational gaps and recommending scalable process improvements
• Help drive deployment consistency, quality assurance, and execution standards across programs

OPERATIONAL TRACKING & WORKFLOW MANAGEMENT

• Prepare, maintain, and continuously update customer-facing and internal project trackers
• Develop workflow management processes to improve operational visibility, accountability, and execution consistency
• Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation
• Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases
• Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status
• Support creation and management of:

• Deployment trackers
• Cable tracking matrices
• Testing result logs
• Punch list tracking
• Resource allocation trackers
• Customer reporting dashboards
• Risk and escalation trackers
• Drive operational discipline through standardized workflow processes and reporting structures
• Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management
• Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived

SKILLS AND ABILITIES

• Takes ownership and drives accountability
• Communicate effectively with both field technicians and executive stakeholders
• Operates calmly in high-pressure or rapidly changing environments
• Leads by example and supports team development
• Maintains a strong customer-first and solutions-focused mindset
• Balances technical understanding with business priorities
• Helps build operational structure within a growing organization
• Demonstrates strong attention to detail and validation of execution quality
• Professionally manages customer escalations and difficult conversations
• Supports continuous improvement and operational scalability
• Can operate independently while coordinating across multiple teams and stakeholders

PREFERED QUALIFICATIONS

• Hyperscale Data Centers
• Colocation Facilities
• Edge / POP Deployments
• Long Haul / Middle Mile Infrastructure
• ISP / OSP Fiber Environments
• Wireless Infrastructure
• Critical Power Environments

PREFERRED TECHNICAL EXPOSURE INCLUDES

• Fiber optic testing (OLTS / OTDR)
• Structured cabling systems
• Rack and stack deployments
• Cable pathway design and infrastructure routing
• Data center commissioning activities
• DC power systems, grounding, and bonding
• Network infrastructure deployments
• Vendor and subcontractor coordination
• Technical documentation and construction drawing review
• Service delivery and ticket management systems
• Workflow management and deployment reporting

REQUIRED QUALIFICATIONS

• 3–7+ years of experience in infrastructure, telecom, or data center environments
• Experience managing projects, deployments, or technical programs
• Strong communication, organizational, and coordination skills
• Ability to manage multiple priorities simultaneously
• Experience reviewing technical documentation, deployment drawings, or pathway layouts
• Ability to build or interpret Levels of Effort (LOEs) and execution plans
• Experience coordinating vendors, subcontractors, or field labor resources
• Familiarity with service ticket lifecycle management and customer escalation handling
• Experience preparing operational trackers, workflow reports, or deployment documentation
• Strong sense of ownership, urgency, and accountability
• Willingness to travel as needed